Solid Rock R.
Davinci lock customer service has changed/ not sure I like it???
We have been using Davinci Locks for about a year. (2021) I really appreciated the young man/ customer support who helped set me up and would work with me when I called to make sure I understood the program. In Sept 2022 we had a new employee try to download the app and it was having issues. When I called the company I was told they don't help over the phone anymore and I had to email them. I have emailed them multiple times and it is still not working. We have been in touch with the company and they keep saying it has been escalated to to programmers. I don't get updates unless I ask for them and all I get is they are still working on it and it may take a while. I am not impressed with the customer service anymore. I love the concept and when it worked it was great. Now I am afraid to use the locks since my employee can't put them on the app. We do not have an onsite office so we have to rely on the phone app to make it work. I wish it could go back to the way it started
Response from DaVinci SolutionsNov 18, 2022
Hi there! Thank you for sharing your feedback, we are always grateful for the candor of our customers. We are very sorry your experience with DaVinci customer service has been inconsistent as we hope to pride ourselves on putting our customers first always. We are dedicated to delivering a great experience, and we are gutted when we don’t meet expectations. Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share so we can make this right for you! Looking forward to hearing from you.