DaVinci SolutionsReviews of davincilock.com

Am extremely upset as a new DaVinci customer via the storage company with whom I just entered contract. Was not offered an alternative to use my own lock. Had just moved in and when leaving after locking the lock and spinning the tumblers to a non openable sequence, had the intuition to photo the locked spun code I left it with locked. Received an email from DaVinci that I had left the tumblers in the unlock code position warning future financial penalty if this happens again. Imagine my white hot anger. What you texted is a total fabrication unless a facility person opened it into my insured possessions. So don’t just leave a ty below conscientiously think about it in your response below this. I am now totally concerned about my security and want both financial and physical satisfaction re this. Responded with the photo to your text reprimand that I had left it open. That is a scam and a lie. Contact me asap, will be also contacting the storage company. This is not okay at any speed and since I have the photo proving this, will take further steps if needed for you to customer service up, no instead, I want a direct exec level mea culpa up. 12.29.2025

if i could put a negative number i would these locks are terrible for business personal use they should be fine but for a business no way

Avoid this company! Buy your locks elsewhere get a cheap engraver and put your own number on them. Much easier than dealing with DaVinci. They will send your locks. They will not send you the combination to the locks. Forget calling them. They don't have a phone number. You have to fill out their contact form and wait. When they reply, they will tell you that you have to set up an account with them. Not easy to do as it requires your website but not matter how many times or ways you put it in, it will say the website is invalid. Then they will apparently create an account for you and you have to reset the password. Once you get in, don't expect to find your combinations. You can search but it will not come up with any combinations. Then the site will kick you out because you do not have a paid subscription to their service. You can't even subscribe. You have to contact sales so they can attempt to upsell you on whatever great services they offer. I finally got my combinations but not until I requested an RMA and return shipping labels 3-4 times. Don't waste your time. There is nothing special about these locks. Just buy locks elsewhere and an engraver and you are good to go. That is what I have done for years. I thought this would be simpler but I was very very wrong.

Locks not available, no communication regarding backordered locks until I inquired about why my card was charged and locks had not shipped.

You have really, really poor customer service. I was trying to get Storedge to sync with Davici. I called customer service and had them check the problem out. After working on my issues with DaVinci syncing, I got everything but the lock code to show up in Storedge. Finally, Customer Service responded that they had pushed the issue up. I would have apprediated better communication so I was not trying to fix something they knew was broken.

I need someone to call me immediately to get our system set up. The website isn’t intuitive. We put davinci locks on several customers who we had to cut their locks for a security camera install. And now we can’t get them access to the davinci locks. We called yesterday and couldn’t get any help from Support. Seems like a very simple fix. (405) 590-3252

The locks were shipped and received. We tried to set up the account and it does not work. We have called customer service and left 5 messages and no return call or email. The locks are useless without a code and I can't get anyone to contact me. I will be calling the bank to protest the purchase.

This has been a rollercoaster of bad to good to really bad again. I left my first review after ordering my $1400 worth of locks and then waiting over a week to get any one to help me set up my account and walk through the onboarding. I then talked to Sebastian who was so awesome getting me set up I went back and even changed my review to a very positive review. Now two weeks later I have been calling leaving messages and emailing for support...... and...... nothing!? I don't even know what to say here, this is ridiculous. You NEED more staff or the messages are not being process I don't know but something is really stinking broken! And I am still waiting for someone to call back..... to help me with my manager and getting him set up with a login and a walk through on the system along with ESS interrogations.