DAVID KINDReviews of davidkind.com

A bit disappointed. Sent my frames in for a refurbishment. Turn around time was about 2-weeks, which was expected. However, when I received my frames they weren't polished and buffed as I expected. Crucially, the left temple arm was cracked, which it wasn't before I sent them in. Michelle and the David/Kind crew were helpful in getting a new shipping label sent and the frames were sent back for polishing and a new temple arm (still waiting on them at the moment). Customer service was great and really responsive. However, for the price of the refurbishment, I was disappointed in the apparent lack of care in the failure to clean the frames and the broken temple. I love both pairs of David/Kind frames that I own, however the luster of the experience has been reduced a bit.

Pros: The frames are lovely, the selection is great, and the customer service is very attentive. Cons: The website highlights base prices, but there are substantial upcharges (e.g., $80-150 for upgraded lenses, $125 for progressives) listed on the checkout screen.

I placed my order in early November & didn’t receive it until after the new year. I also feel like they made need some fine adjustments on the nose area & pressure point behind my ears. I have experienced some really pronounced indentation on my nose. So I feel like a local optical shops would work better for me. I won’t be sending them back to take care of these issues because of the time it would likely take.

Nice frame. There is an area on the edge of the lens that is roughly cut and not polished to be smooth. I was also dissatisfied with the long processing time (3 weeks for mine to ship, so in total 3+ weeks to receive the new pair)