Eliot
Took our money, and hasn't delivered
We attempted a simple project with DataCaptive. After paying in full, I still have yet to receive delivery of the file (final product). Every time I call, I get a somewhat different answer. They promise to call me back and they promise deliver shortly, but neither ever happens. Please avoid DataCaptive. I wish I would have read these online reviews before signing up with them.
Response from DataCaptiveMay 17, 2022
Hi Eliot, We are sorry to hear about your experience with DataCaptive. Upon investigating your cases, we noticed that the data file had been delivered to you. The number of contacts purchased was 410,720 and contacts delivered by us were 415,442, which means that an additional 4722 contacts were delivered to you. Also, we could see that our Sales representative has been in constant contact with you and has addressed your previous concerns (please refer to support ticket no. 286566). But as we tried to connect back with you, we haven't received any response from your side. Kindly refrain from providing incorrect information as we take all our customer's reviews seriously to track and resolve issues in order to create a satisfactory service for them. We would like to thank you for taking the time to write the review and recommend you to get back in touch with our team. And if you are unable to, you can always contact our customer support team https://datacaptive.freshdesk.com/support/home




