Deb L.
Top Notch Experience All The Way Around
I contacted Daryl Flood and two other major moving companies to quote my move from Texas to Tennessee. My estimator was on time, professional and personable. He asked a lot more questions than the other companies representatives asked and he provided in-depth and clear answers to my questions. My quote was delivered in the Christmas - New Year holiday week and even though my estimator left for vacation after emailing my quote, he still answered my text messages and even called me to clarify one of the questions that I asked. Once I e-signed the documents, my estimator sent me the contact information for the "box-lady". Based on the size of the load I was able to go get the required number of boxes. This included the dish-pack and mirror pack boxes. All sizes. No charge. An absolute plus!! I had elected to pack myself because I had plenty of time to do it. Accordingly, I understood that anything in the boxes that might be broken would be my own fault. My Operations contact stayed in touch with me during the weeks from e-signing to Delivery Day. I received multiple "How's it going?" emails from her, checking to make sure that everything was going as scheduled. When I did have questions, she was super quick to respond. She called me the day before Load Day, she called me the day of Load Day. She called me between Load Day and Delivery Day. She called me the day before Delivery Day. She called me on Delivery Day. I could not have asked for a better contact. She made me feel valued and important. My driver called the day before Load Day. We set the arrival time and he was right there, right on time in a spotless rig. The tractor was spotless and the trailer was spotless - inside and out. This is an important point for me. First impression is a clean and well maintained rig. If a company cares enough to keep their equipment clean, then I believe that they will handle my belongings with care and concern. The driver and I did a walk through the house and then the crew put down the floor protection and put up the door jamb protection. Great care was taken to make sure that there would be no damage to my house. The driver performed the inventory of all of my boxes and furniture and thoroughly explained the numbering system and how it would work to make sure all of my belongings were accounted for on the other end. The loading crew was fast but careful, I guess efficient would be the best word. I looked inside the trailer several times during the loading process and I could tell that this was not the first rodeo for these fellas. My belongings were well arranged, Top Load items were, indeed, top loaded. Everything was arranged in a manner that clearly showed that the load would not shift and everything was well protected. The use of the moving blankets was fantastic. They used as many as they had to use in order to make sure that my belongings were protected. The driver and I did a final walk through to ensure that everything was loaded. We discussed the delivery date and then he pulled away to go get his next load. Loading was done on a Tuesday and delivery was scheduled for Saturday. The driver called the day before Delivery Day to let me know that the trip had gone well and we arranged a time for early morning delivery. Once again, a spotless rig pulled up right on time! As with Loading Day, we did a walk through of the house and floor and wall protections were put in place. The off-loading process and checking off the numbered items on the list was actually kind of fun. As with Loading Day, all of my belongings were handled with care and caution on Delivery Day. During the number checking process I did happen to miss 3 boxes, however, the driver referred to his master list, which identified the destination room and size of the box, and we located the items I missed very quickly. The Delivery Day took slightly longer than Loading Day because the items had to be placed in separate rooms, but still, everything was properly placed and my new house was not damaged in any way. As I was unpacking, there was not a single item broken. This is a bit of a testament to my packing, but an even bigger testament to the care with which my belongings were handled. Nothing broken and no missing items - it just can't get any better than that. This was a move to my retirement location, so I don't plan to ever move again, however, if the fates ever determine that I must move, I will NOT do so unless I can have Daryl Flood handle it from start to finish. In my opinion, Daryl Flood is the epitome of perfection that all other moving companies should strive to achieve. It was just a 5-star operation from start to finish. I’d rate it 10 stars if I could.
Response from Daryl Flood Moving & StorageFeb 21, 2017
Deb, thank you for such a thoughtful and thorough review! We take great pride in providing our customers with excellent service and are overjoyed that you had such a wonderful experience. We wish you the best in your new home :)



