Darwin's Natural Pet ProductsReviews of darwinspet.com

awesome customer service, they always will get back to me in a timely manner

Food came still frozen. Love the 1/4 pound separations. Cats are still getting used to the new food. Was going to Hare Today.

Darwin’s customer service is both terrific - every interaction is clearly with someone who loves animals and wants my dog to be happy - but for all that, they can miss things. Most recent example: I cut back my dog’s daily portion - she’s getting older and needs to start eating a little less, especially given how many treats she earns - but somehow the signal of “scale back my bimonthly delivery by 25%” got translated as “reduce the delivery by 25% and deliver less often”. They meant well, but then I found myself anxiously awaiting an order that I needed to then chase down. Theor product is phenomenal though - clearly fresh, and when I need to take my dog off it (say when we’re travelling and I can’t keep the food frozen), she visibly loses “something” - some pep or energy - that immediately returns when we’re back home and she’s eating Darwin’s again. I’ll gladly put up with some quirky delivery features or whatever to see my Rosie excited for her supper and full of life and bounce.

We love the food but please please please stop raising the prices. We have been using the biologics for two+ years and the price has gone up two or three times. Unfortunately it’s going to price us out if it goes up again. We just simple won’t be able to afford a full raw diet anymore.

It is difficult to adjust my orders and I have often gotten products. I didn’t need in the delivery. I wish there was an easier way to access each order and customize it.

Love getting real live person for customer service. Need to have smaller 1/2 packs. 8 oz and 4

great product, easy to manage and my dog loves it.

Too much money