Darwin's Natural Pet ProductsReviews of darwinspet.com

Consistent shipping delays over the months ever since they switched to their current carrier, GLS-US, has deemed it necessary to consider sourcing food elsewhere. Delivery was to appear at my home on 12/03/2024 but they didn't buzz my apartment and called it a 'security gate'. Re-delivery scheduled and exactly the same thing happens. There is absolutely no way to contact this carrier that is effective. Nobody reached out at all, I've even got unanswered emails to Darwin's. We decided to cancel when we saw the re-delivery notices in email this morning. Replay of last month. Can't imagine how that raw meat smells today. Disappointing as we were customers for over a decade, every month. Genuinely sorry to see this happen.

Have a cat with IBD - one of the common symptoms is GI inflammation. The bone pieces, bone shards, cartilage pieces along with the many tendons and ligaments is waaaay too much to deal with AND risks throat injury and GI inflammation. I have to remove all these pieces before I feed him which is extremely time consuming. I'm shocked that your customer service considers your food 'fine' grind - there is no way this food is considered fine. Additionally I've made the mistake of putting these hard pieces down the garbage disposal - now the garbage disposal is complaining because it's not breaking down these pieces and now I have to fish them out before I damage my disposal. Too bad, my cat loves your turkey but there should be a warning on your website and labels indicating the risk of injury and NOT TO COOK THE FOOD because that is more problematic when bones are involved. Very disappointed with my first and last experience with your company.

Late again!!!! Ugh!!! Food was ordered the 30th. They apparently are closed in Texas on Fridays. Then because they don't plan for sh!t. Labor day pushed back my pups food from the 2nd to the 6th. It's one day ship. It should have been here today the 4th at the latest. I gave them another chance. No more. Edit and update: They say its because of the holiday. Guess what they got paid on time. The holiday was Monday the 2nd. It's one day shipping. Today is the 6th and I just got a notification from UPS that they did not recieve the package!!!! It's excuse after excuse from Darwins. Our pup is picky AF. So we make sure to order extra due to Darwins horrible delivery issues and excuses. But we still manage to run out. $400 a month for our dog food! But they still can't get it right. Email. No email stating it won't be arriving during to holiday. Even with the holiday. Why the hell has it taken you all 4 days to get it 1.5hrs away from Houston?

At first I really liked Darwin’s and my dog seemed to like it too. Unfortunately out of only 3 orders (the first one being discontinued as a new member) they failed to deliver my dogs food on my 3rd order. We spent around $175 for no food?? Not what i’m looking for. I emailed them and 3 times with no response. So after requesting another form for them to contact me about my order they simply wrote this “Thank you for reaching out to us about your orders, and I hope your day is going well. Looking into order 2085569 which shipped on Wednesday 4/3 it shows delivered with FedEx tracking: 272945993029 on Friday 4/5. Please let me know if I can assist you further.” I looked up the tracking number and it did show that it had delivered but we never received it. The “proof of delivery” photo was nothing but a blurry picture. I emailed a screenshot to the person that had sent me the email above and requested a refund. This is the response I received back “After investigating order 2085569 has been confirmed delivered with the carrier, and unfortunately the refund request is denied. As a 1x courtesy I can offer to replace the order you stated not receiving for shipping next week, if you confirm you would like the order.” A COURTESY?? As if I was the one that made the problem. However, I accepted this as I wanted to continue to feed my dog raw food and I have already paid for the food. The lady told me she would send me a tracking number for the food when it was shipped, that never came. She said it was to be delivered today, Wednesday April 24th, 2024. But nothing was delivered to my door (which is where the previous orders had been delivered). So I had to go scouring around my complex to see where it was. I found it sitting in the corner of the mail room where anyone could have taken it and no notification that it had been delivered. Nevertheless, I was happy to finally have raw food to feed my dog again. That is until I opened the package. All my previous orders have been for BEEF and TURKEY as my dog is allergic to chicken. I open the box and find 5 packs of CHICKEN and 5 TURKEY. This is absolutely ridiculous. If i’m going to pay almost $200 for my dogs food it’s going to be correct. I have emailed them but they will not open again until tomorrow. PLUS this also happened to a friend that orders through Darwin’s, they also messed up her order and gave her chicken and her dogs are allergic as well. I will be fighting for a refund and will update this review as things happen. Long story short, don’t order from Darwin’s!!!

I received food that was dated older than the most recent order. Cats did not ,would not eat it.

Very disappointed you guys tried using my card today without my permission. That’s illegal

I called Darwin's to cancel my order since I've noticed that they have been adding WAY TOO MUCH BONE to their turkey meals for cats and my cats have been constipated for a while now so I've switched to a better brand. I also canceled because I moved to a new apartment complex and there is no gate code to provide delivery drivers so they can come in freely. I was told that the order was canceled and that I would get a full refund. Days later I have yet to receive a refund from them or any food for my cats even though I canceled the order. AVOID THIS COMPANY LIKE THE PLAGUE! THERE ARE MUCH BETTER QUALITY AND PRICED OPTIONS WITH MUCH BETTER CUSTOMER SERVICE THAN THESE PEOPLE! I WILL BE REPORTING TO THE BETTER BUSINESS BUREAU AS WELL!!! SCAM ARTISTS!!! --Also, quick response to Darwin's comment below mine, yeah we'll see if I see that money back in my account. It was already there and you all canceled the refund and took it back once already so you'll forgive me if I take what you all say with a grain of salt!--

I am writing to express my deep concern regarding the quality and health implications of Darwin’s cat food products (both regular and renal diet). As a loyal customer for 2 years, I have noticed significant changes in the quality, appearance, color, and most importantly, the impact on the health of my beloved pets. Over the past months, I have observed disturbing alterations in the appearance and consistency of the cat food, which caused 2 trips to the ER for both my cats recently. The color has become irregular, and the texture has varied considerably from batch to batch. Furthermore, upon feeding my cats with their product, I have noticed a decline in their overall health and vitality. They exhibited symptoms such as lethargy, liver, kidney, and digestive issues, and a noticeable decline in their coat quality. After consulting with the ER veterinarian and conducting thorough research, I have come to the conclusion that their cat food may be contributing to these adverse health effects. As a responsible pet owner, I could no longer compromise on the well-being of my animals. Consequently, I have taken the decision to discontinue the use of their cat food and instead prepare their meals from scratch using high-quality ingredients. Since transitioning to homemade meals, I have observed a remarkable improvement in my pets' health. They are more energetic, their coats have regained their luster, and their digestive issues have subsided (blood work to prove it). I urge Darwin to take immediate action to address these concerns and ensure the quality and safety of their products, both cat and dog food. Pet owners place immense trust in the brands they choose to feed their beloved companions, and it is imperative that this trust is upheld through consistent quality standards. I want to make it clear that I will not recommend your products to other pet owners. It is my sincere hope that by sharing my experience, other pet owners will be spared from enduring similar challenges with their beloved pets.