Darwin's Natural Pet ProductsReviews of darwinspet.com

My cat at first loved the foods. Now he seems to slow down on it. But the freshness n cleanliness of how the foods are prepared, I will give thumbs up

I've been feeing my dogs Darwins for 12 years now. With Bijou at 15 years of age and Gabe at 12 and them both enjoying relative good health into their golden years, the results of feeding a quality food are obvious. The only hick- up with this month's delivery is that a I was one package short of food. I called Aidan at Customer Service and he assured me my account would be credited with the shortage.

Timely delivery, always frozen. Product sometimes has large pieces of veins that are not appropriate for small breeds.

The food itself is good quality at a better price than I think most people realize. However, it is their logistics that seem to be in major need of improvement. Despite them knowing how much your dog eats, the size of your order, etc, if you let them just deliver automatically with no changes on your end, you will either run out of food before the next shipment which happened to me several times, or the opposite where they will keep sending too much food per shipment. For 21 days of food, they'll instead send 23. This doesn't seem like a problem at first, until after 6 months you now have no room in your freezer, and ANOTHER food box just showed up. I've been forced to manually update the delivery date based on the seemingly random amount of food that they deliver every month just to avoid overflowing my small freezer. Additionally, if you have a mailroom, they sometimes won't deliver the box to your front door and just leave it in a mailroom to rot for days before you realize it was ever delivered. They've done this to me many, many times despite me begging them to only deliver to my door.

Darwin’s site is a little complicated at first but after you get the hang of it, it works out well. Easy to change subscriptions and even pause them if you have to. They clearly state when your next order will be processed.

I have trusted Darwin’s with my cats food for about 12 years & have no plans to change. Their customer service & communication is very good. I’ve maybe had one or two hiccups with delivery in those 12 years. The biggest room for improvement would be better communication with regards to shipping & arrival of the product. I have already spoken with them on this subject.

Food quality is great and my pet does well on it. Packaging leaks sometimes and makes a mess. Fix the packaging and it’s a 5-star product.

Love Darwins & so does Edmond. Always ships on time the help i have gotten when calling is great. My one & only complaint (not really a complaint) is that the packaging is always leaking liquid in my fridge. Yuck.