Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsAug 13, 2025

Hi Wilda! We apologize your order was not delivered correctly. Our Customer Care team would be happy to help set up a replacement order. Please reach out to our team at [email protected], or by calling (877) 738-6325.

Response from Darwin's Natural Pet ProductsAug 11, 2025

Hi John! Thank you for your feedback. We'd be happy to help provide a feeding consultation as well as send over the complete nutritional data sheets for you to look over. Reach out to our Customer Care team at [email protected], or by calling (877) 738-6325.

Response from Darwin's Natural Pet ProductsAug 11, 2025

Hi Benny! Thank you for the feedback! Reminder emails for subscription orders are sent the week prior automatically, we recommend checking your spam and junk filter to ensure our emails are getting to you. We're always striving to improve the experience our customers have. We recently launched a chat feature on our site to help reduce response times for our customers. These are the same team members you speak with on the phone or via email, now with the ability to chat instantly with you. We hope this improves your experience interacting with us and look forward to more feedback from you!

Response from Darwin's Natural Pet ProductsJul 15, 2025

Hi Nancy! Thank you for letting us know your order have been arriving thawed. Your feedback is appreciated. We do apologize your orders have been arriving in this condition. We'd be happy to replace or refund for any meals that arrive thawed as well as add additional ice to your orders going forward. Please reach out to our Customer Care team so they can assist. They can be reached at (877) 738-6325 or by email at [email protected].

Response from Darwin's Natural Pet ProductsJul 8, 2025

Hi Renee! Thank you for your feedback. We apologize your order did not arrive frozen. Reach out to our Customer Care team who would be happy to help set up a replacement, or refund for any spoiled meals. They can be reached at [email protected] or by calling (877) 738-6325.

Response from Darwin's Natural Pet ProductsJul 3, 2025

Hello Allison! Thank your reaching out and expressing your concerns with shipping and your orders arriving thawed. We did send out an email requesting more information on what all was thawed and thrown away so that we could set up a replacement or credit your account. We do apologize for your experience and would love to make this right. Please reach out to our Customer Care team with the additional information so that we may help.

Response from Darwin's Natural Pet ProductsJun 23, 2025

We're sorry to hear you had a negative experience! We'd love the opportunity to make this right. Can you please contact our customer care team at [email protected] so that we can help?

Response from Darwin's Natural Pet ProductsJun 23, 2025

Thank you for the feedback! We're sorry we missed the mark here. Can you reach out to our customer care team at [email protected] so that we can make it right?