Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
darwinspet.com
Website
darwinspet.com
Category
Pet Stores
Location
Tukwila, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I like the care and thought that goes into the packaging and shipping of the food to ensure by the time I receive it in Hawaii that it is still frozen.
It is a very perishable product and I would like to thank you for doing an excellent job.
Response from Darwin's Natural Pet ProductsJun 9, 2026
Hi Joanne,
Thank you for taking the time to share this. We understand how important reliable packaging is for customers in Hawaii, and we’re glad to hear your food arrives frozen and protected. We appreciate your trust and your kind words.
RE
Reeves
Best food I’ve ever given my dog
Best food I’ve ever given my dog. He couldn’t love it more. His energy and day-to-day energy and health improved as a result of Darwin’s.
Response from Darwin's Natural Pet ProductsJun 9, 2026
Hi,
Thank you so much for sharing this. We’re thrilled to hear your dog loves his meals and that you’ve seen such a positive change in his energy and overall health. It means a lot to be part of his wellness journey
MK
Maggie K.
Your customer service is exceptional…
Your customer service is exceptional and so is your product. I've been a client for over 4 years and the few times I had a hiccup, you took care of it.
Response from Darwin's Natural Pet ProductsJun 9, 2026
Hi Maggie,
Thank you so much for sharing this. We’re thrilled to hear your dog loves his meals and that you’ve seen such a positive change in his energy and overall health. It means a lot to be part of his wellness journey.
GR
Gregory
Thanks for the assistance on latest…
Thanks for the assistance on latest orders! All went well, no issues.
Response from Darwin's Natural Pet ProductsJun 9, 2026
Hi Gregory,
Thank you for taking a moment to share this. We’re happy your recent orders were seamless and that our team could help along the way.
LU
Lukas
Great customer service
Great customer service, Darwin send two months of food within 10 days but after talking with customer service they refunded the second order. I will definitely buy more products from Darwin.
Response from Darwin's Natural Pet ProductsJun 9, 2026
Hi Lukas,
Thank you for sharing this! We’re glad our customer service team was able to help quickly and get everything sorted out with your recent orders. We truly appreciate your kind words and your continued support of Darwin’s.
MR
Mike R.
Came a day early and perfect!
Baji's meat came a day early and with no loss from thawing. Thanks for the extra dry ice. You guys are the best!
Response from Darwin's Natural Pet ProductsJun 9, 2026
Hi Mike,
Thank you so much for sharing this! We’re thrilled to hear Baji’s order arrived early and stayed completely frozen. We’re glad the extra dry ice did its job. We appreciate your kind words and your support.
JE
Jessica
10 Star Experience with Darwin's
My pup was already a healthy young girl when I chose Darwin's, and I'm extremely happy with this decision. People constantly comment on how soft her fur is and how vibrant her eyes are, and she has loads of energy to boot. She is always so happy after her Darwin's meal. On top of that, the customer service is EXCELLENT. I recently had an order that got stuck at a carrier facility for too long (never happened before) and as soon as I called, Darwin's happily created a new order and had my order set for a quick 3 day delivery turnaround on a Saturday. Human and pup are very happy; 10 star experience.
Response from Darwin's Natural Pet ProductsJun 5, 2026
Hi Jessica,
Thank you so much for sharing this wonderful review. We’re thrilled to hear how well your girl is thriving on Darwin’s, from her soft coat to her bright eyes and all that happy energy. It means so much to know she enjoys every meal.
We’re also grateful for your kind words about our customer service. While we’re sorry your order was delayed at the carrier facility, we’re glad our team was able to step in quickly and make things right. Ensuring you and your pup are taken care of is always our top priority.
We truly appreciate you and your trust in Darwin’s. Hearing that you had a “10‑star experience” absolutely makes our day.
AN
Anonymous
I've been ordering since 2019. Good company, great pet food.
I have been getting Darwin's Natural Selections chicken since around 2019 for my boy kitty. I have also used their Intelligent Design prescription food for my lovely girl kitty whom I lost in 2020 due to late stage kidney disease and suspected cancer. I wish I had found their food sooner when she first got sick but only got her on it near the end due to her loosing her appetite. Furthermore I have also ordered their biologics chicken for dogs for my moms shitzu who REFUSES almost all dog food and only wants human food. He LOVES this stuff.
Darwin's customer service has gone above and beyond anytime I've had an issue. This includes recently when GLS messed up on my package status and made me think that my food was delivered when it wasn't. The woman I spoke with made sure that my package was still in transit. She also made sure I knew that she could respond to me over the weekend in case of emergency and could get food reordered so I wouldn't have to wait until Monday.
The quality of the food has always been superb and comes mostly frozen even after 2-3 days in transit. My boy loves it! despite being ill he still screams for it with the tenacity of a hungry lion lol
My boy is an old man now at around 16 years or so and has stage 3 kidney disease with recent congestive heart failure from prior septal focal hypertrophy that has progressed. One could say he unfortunately "lost the genetic lottery" in life but he's happy and doing well regardless. He's been stable on this diet since being diagnosed in 2020 with then early stage 2 CKD. He has had no high blood pressure, no electrolyte deficiencies, and no anemia which are common symptoms for CKD. I only just put him on phosphorus blockers earlier this year. While I can't definitively prove this, I thoroughly believe his diet has been a big contributing factor for his stability despite raw food containing higher phosphorus than conventional cat food.
This company cares about quality, safety and their customers. They are worth trying out.
FYI for those of you out there with CKD cats (and dogs) who could use some help:
CATS: Look into Catney One (non aluminum, non calcium raising phosphorus binder, usually used in later stages and only needed if blood test show high phosphorus. Getting an FGF-23 test alongside a traditional blood panel can show you earlier detection and paint a better picture. Epakitin is cheaper but can raise calcium, this is fine if high calcium isn't an issue for your pet.
Porus One (binds to uraemic precursors, promoting excretion of toxic componds)
CATS AND DOGS: Astros oil (mainly for their low/no phosphorus protein powder which is important for pets on low protein CKD diets. Their nitrogen scrub is just gum arabic as a prebiotic, their fish oil has coQ10 which you can both get cheaper elsewhere. The gum arabic dropped my boys BUN by 3 points when he was first put on it. It feeds bacteria that help remove nitrogen in the gut. This is known for humans with CKD as well. I use Kitchen Alchemy's Gum Arabic from Amazon.
CATS AND DOGS: RX vitamins liquid B-plex or their B-plex plus potassium for low potassium issues. Contains vitamins and amino acids.
CATS: Life Extension Cat Mix is a vitamin mix that you can use instead of or with RX vitamins b-plex but pay attention to doubling up on stuff. I use RX 2x daily and the cat mix once because my boy pees most of the vitamins out but an earlier stage cat might not need all that.)
CATS: Rx vitamins renal feline (I suggest the powder form in capsules, the beadlets tend to sink near the bottom of a food dish in soupy meals) herbal blend that supports kidney health but some heart health too.)
"Tanya's Comprehensive Guide to Feline Chronic Kidney Disease" was a pivotal site in helping me during the beginning of my boy's CKD journey.
*Cats have low thirst drive. Making every meal a soup ensures adequate hydration*
FOR HEART ISSUES IN CATS:
Hawthorn extract, particulary the berries and leaves in glycerin (alcohol extract bad for cats, ok for dogs) is known for strengthening the heart. It functions like a weaker form of Pimobendan. It has contradictions in cats with full HCM due to contractions being difficult in a severely thickened heart. But if your pet has just a weak heart or only partial thickening like my boy, it could help them.
Resveracat brand Resveratrol supports heart health. Resveratrol (source from Japanese Knotweed ONLY if for cats) has been shown in rat studies to thin heart wall thickening from HCM but this has not been studied in cats yet. Some cat studies did show kidney health improvement. It helps my boy.
The FDA recently approved a medication to reverse heart thickening in cats with HCM. It's called Felycin-CA1 (active ingredient Sirolimus) ask your vet about it and make sure to research the side effects.
Hope this all helps you in some way!
Response from Darwin's Natural Pet ProductsJun 4, 2026
Hi,
Thank you so much for sharing this incredibly thoughtful and heartfelt review. It means a great deal to us that you’ve trusted Darwin’s with the nutrition and care of your pets for so many years
We are so happy to hear that your Shih Tzu has found a favorite in our Biologics chicken. Winning over a picky eater is always a victory.
Thank you as well for your kind words about our customer service team. We know how stressful delivery issues can be, especially when managing special‑diet pets, and we’re glad our team could support you quickly and compassionately. Your trust, your loyalty, and the care you put into your pets’ well-being truly inspire us.