Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
darwinspet.com
Website
darwinspet.com
Category
Pet Stores
Location
Tukwila, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Darwin’s offered the well balanced product the simplifies the need to feed my dogs, a healthy raw diet. Over the years, the quality has changed slightly. I’ve had more frequent disruptions and shipping and complaints, but the company is always sure to make it right.
Response from Darwin's Natural Pet ProductsApr 17, 2026
Hi Mrs. Robinson,
Thank you for taking the time to share this. We’re glad to hear Darwin’s has helped simplify feeding a healthy raw diet for your dogs, and we truly appreciate your long-term trust. We’re sorry for the disruptions you’ve experienced in recent years. We know how frustrating that can be. Please know we’re continually working to improve consistency, and we’re grateful that you’ve given us the chance to make things right each time.
DI
Deborah I.
My dogs are doing great on Darwin Raw.
My dogs are doing great on Darwin Raw.
Response from Darwin's Natural Pet ProductsApr 15, 2026
Hi Deborah,
Thank you for sharing this! It’s wonderful to hear your dogs are doing so well on Darwin’s Raw. Knowing the food is supporting their health means a lot to us. We appreciate you taking the time to leave this feedback and also for being a customer for over 4 years now!
SW
Sonia W.
Great food but my only complaint is…
Great food but my only complaint is sometimes orders are posted that I never ordered like once almost a thousand dollars worth of orders would have been delivered and charged had I of not noticed, customer service was very good at quickly deleting the order before it was charged to my account, another order was doubled twice just recently as well. Otherwise it would be a five star!
Response from Darwin's Natural Pet ProductsApr 14, 2026
Hi Sonia,
Thank you for sharing this feedback, and for sticking with us through those ordering issues. I’m really glad our Customer Service team was able to step in quickly each time, but I’m sorry you had to deal with unexpected orders and duplicates in the first place. That’s understandably frustrating, and it’s not the experience we want for you. We appreciate you calling it out so we can continue improving the ordering process. And thank you as well for the kind words about the food; it means a lot to know your pets are enjoying it.
LK
LKP
Good product healthy dog
Good product, good service, wish used compostable plastic container - something more environmentally friendly. I know it’s difficult!
Response from Darwin's Natural Pet ProductsApr 14, 2026
Hi,
Thank you for sharing this thoughtful feedback. I’m glad to hear the product and service have been consistently good for you, and I really appreciate you taking the time to mention the packaging. We know how important environmentally friendly options are, and while transitioning to compostable materials is challenging in a frozen‑raw supply chain, it’s something we continue to explore carefully.
AT
Amanda T.
Prompt response requested
I wish there would be a more prompt response to orders that say, will be shipped in a few days, so I know when to expect the email saying, your order had been shipped.
KP
Kenny P.
High-Quality Food My Cats Love, but a Few Cons
I’ve been using Darwin’s for both their standard poultry formulas and their prescription Kidney Health options, and overall I’ve been very satisfied. The quality of the food is noticeably high, and most importantly, my cats genuinely enjoy eating it. Since switching, I’ve seen consistent healthy body weight, good bathroom habits, and they even seem to drink less water—likely because of the moisture content in the food.
One of the biggest differences I’ve noticed is in their litter box. When my cats eat other brands, the change in stool and urine quality and smell is immediately noticeable—in a bad way. With Darwin’s, everything is much more consistent and noticeably improved.
That said, I’m giving 4 out of 5 stars instead of 5. I’m aware there have been past recalls and quality issues with some dog and cat batches, which gives me some pause. Additionally, with the kidney formula specifically, there have been a few times where the quality seemed off enough that my cats wouldn’t eat it. To their credit, Darwin’s customer service was excellent and sent replacements at no cost, which I really appreciated.
Overall, I trust the product and will continue using it, but I do hope to see continued improvements in consistency and quality control.
Response from Darwin's Natural Pet ProductsApr 14, 2026
Hello Kenny,
Thank you for taking the time to share such a thoughtful and detailed review. It’s wonderful to hear how well both the standard poultry formulas and the Kidney Health diet have supported your cats, from maintaining a healthy body weight to improved litter box consistency and overall enjoyment of the food. Those day‑to‑day changes you’re seeing, especially with moisture intake and stool quality, are exactly the kinds of improvements we hope these diets provide.
I also appreciate your acknowledging the responsiveness of our customer service team when something hasn’t seemed quite right. We’re glad the replacements were helpful, and your feedback about occasional inconsistencies is important. While we’re grateful for your trust and long‑term use of the food, we also take seriously the responsibility to continue strengthening quality control so every batch meets the standard your cats are used to.
Your balanced perspective — recognizing what’s working while being honest about what you hope to see improved — is incredibly valuable. Thank you again for being a dedicated customer and for sharing your experience so clearly.
HW
Holly W.
My cat will eat the food. Yay!
# 1 reason for the rating is that my cat likes the food. The packaging is just right for 1 cat. I would prefer more variety, but realize that is likely unrealistic. So I'm still doing a homemade diet with reduced phosphorous. More training for your customer service department would increase the rating to a 5. A supervisor interceded and my order went through without a hitch.
Response from Darwin's Natural Pet ProductsApr 13, 2026
Hello Holly,
Thank you for your thoughtful feedback. We are happy that our customer service manager was able to fix your address issue and get your order out to you. Your feedback helps our customer service department improve our customer experience.
PD
PDR
It is the delivery that I struggle…
It is the delivery that I struggle with.. There is no instruction for the deliveries NOT t be left in the sun. I can't seem to get this across to UPS ... I don't know what to do..
