Darwin's Natural Pet ProductsReviews of darwinspet.com

The packages always leak when they are in the fridge thawing out. Always have to clean the fridge to get rid of the blood/juice.

We have been ordering Darwin‘s for years and now there is not 8 ounces of food in each package. It is less sometimes 7.4 ounces other times 7.6. I will be calling soon to get a partial refund and hope that your quality control remedies this as it is disappointing.

My delivery date keeps getting adjusted and I didn’t know until it was too late to change it. This happens almost every delivery.

as the shipment was delayed by UPS for an extra day, the product was unfrozen mostly when it arrived at my house. You should add more ice to ensure that the sort of situation doesn’t result in warm product. When I called your customer service, they said it was fine to refreeze, but I don’t think that’s a good idea so I wasted over $200 on this shipment.

Thank you for giving me the opportunity to discuss this. I’ve been with Darwins pretty much since you started business. I was very pleased to see you add rabbit. My cats have had rabbet before from “Hare Today” so they are not new to it. I’m feeding 6 cats age 4 - 17. We had a bad diarrhea incident among all the cats after eating the new Darwins rabbit. The rabbit they eat from Hare Today is … just rabbit plus a bit of salmon oil. Perhaps there is an ingredient causing the issue? I have them back on your turkey for now, which is a favorite.

They never put enough ice in with my food and most of the time it comes barely frozen but the last time it took four or five days to get to me and it was completely room temperature and completely spoiled by the time we got it. So for some reason, the people need to put dry ice underneath it, and on top of it to sandwich between the dry ice to keep the food from spoiling.

I researched for info on how you would ship to me, being as the produce should arrive frozen. I live 45 minutes north of Mobile, AL. I was pretty hopeful, since you were shipping from Florida. I received all the UPS alerts, until the time it REALLY mattered. The morning of delivery, UPS messaged me that my package would be delayed. No reason, no idea when it would be back en route. Now I already knew that it had been shipped almost 2 days, and Jacksonville, FL is about 1,000 miles from me, so I called to ask about the package. The young man was nice, but really had no ideas other than wait for it to get here & let us know if it's spoiled. I was out checking chicks and noticed a package at the end of my driveway. It was the package from Darwin's, for which I had not received any further UPS alerts, and which was now quite warm in the sun, as it had obviously been there a couple of hours without me receiving a delivery alert. :-\ I lugged it to the house and opened it. It had no dry ice. It was all thawed and squishy, but still cold, so I took a chance and put it all in the freezer. Yes, my cat does like it. No, I will not be ordering again. After waiting so long for shipping and then delivery, and the way it arrived totally defrosted but still cool, no way am I risking $200 for another boxful. Sorry, but you guys screwed the pooch on this one.

Foodnorder was labeled on September 3. It arrived on September 8! No ice remaining, cool but thawed. You need to resolve this shipping problem!