Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsAug 14, 2026

Hi Monica, Thank you for your feedback and for giving Darwin's a try. We're very sorry to hear about your dog's health challenges and understand the need to follow your veterinarian's recommendations. We appreciate your kind words about Darwin's and your support of raw feeding. Most of all, we wish your pup a smooth recovery and good health moving forward.

Response from Darwin's Natural Pet ProductsAug 14, 2026

Hi Shanelle, Thank you for sharing your experience and for trusting Darwin's with both your dog and cat's nutrition. We're delighted to hear that your pets love their meals and are doing so well. It's especially wonderful to know that you've seen such positive changes in your dog's comfort and mobility and that your cat has experienced relief from allergy issues. We also appreciate your honest feedback regarding our recent price increase. We understand that price changes can be frustrating, particularly for long-time customers, and we value your perspective. Our goal is always to provide the highest-quality ingredients, rigorous safety standards, and reliable service while continuing to deliver the nutrition pets deserve. Thank you for your support, and we're grateful to have you as part of the Darwin's family.

Response from Darwin's Natural Pet ProductsAug 13, 2026

Hi Victoria, Thank you for your thoughtful feedback! We're delighted to hear that your dogs are healthy, happy, and thriving on Darwin's. We also appreciate you bringing the packaging concern to our attention. We understand how frustrating it can be when the vertical perforations don't separate cleanly and occasionally cause leaks. Your detailed feedback is valuable, and we'll be sure to share it with our packaging team for review. Thank you for your support and for helping us continue to improve!

Response from Darwin's Natural Pet ProductsAug 7, 2026

Hi Teresa, Thank you for your review! We're delighted to hear that your July delivery arrived still frozen and in great condition. It's also wonderful to know that you appreciate the convenient 8 oz package sizes. We value your feedback and look forward to serving you again soon!

Response from Darwin's Natural Pet ProductsAug 4, 2026

Hi Linda, Thank you for your feedback! We're glad to hear you're enjoying the food overall. We do apologize for the condition of your last delivery and understand your concern that the dry ice was gone and some of your packages started to thaw. Depending on transit times and weather conditions, it's not uncommon for the dry ice to dissipate during shipment. As long as the food is still cold to the touch and partially frozen or has ice crystals present, it remains safe to refreeze. We're glad you were able to get the meals into the freezer right away.

Response from Darwin's Natural Pet ProductsJul 22, 2026

Hi, Thank you so much for sharing Dolly's story! We are honored to have been part of her journey for the past 11 years. It's wonderful to hear that she's thriving, staying fit, and looking younger than her years. Labs like Dolly are exactly why we're so passionate about providing high-quality nutrition. We also appreciate you bringing your packaging concern to our attention. While our meals are designed to arrive frozen and remain safe when properly stored and handled, we understand why an occasional seal issue would be concerning. Feedback like yours helps us continue to improve, and we'd love the opportunity to learn more about your experience. Please reach out to our Customer Experience team with any details or photos of the affected packaging so we can investigate further. Thank you again for your trust and support over the years.

Response from Darwin's Natural Pet ProductsJul 15, 2026

Hi Debby, Thank you for your many years of support and for taking the time to share your feedback. We're grateful to have been part of your pets' lives for so long. We understand your concerns about seed oils and appreciate the opportunity to address them. The sunflower seed oil used in some of our recipes is included as a source of linoleic acid, an essential omega-6 fatty acid that supports healthy skin, coat, and normal skin barrier function in dogs and cats. Because pets cannot produce sufficient amounts of this nutrient on their own, it must be provided through their diet. Veterinary nutrition research has shown that linoleic acid plays an important role in maintaining healthy skin and coat condition. We truly value your feedback and your loyalty over the years. Thank you for choosing Darwin's, and we're glad to know you've otherwise had such a positive experience with our products.