Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsApr 13, 2026

Mo, Thank you for taking the time to share your experience with us. We’re truly sorry your cats haven’t taken to the food yet. Many cats who normally enjoy wet food or even fresh meat still hesitate with raw at first because it doesn’t match the sensory profile they’ve imprinted on. Cats learn to recognize their food based on smell, texture, taste, and even temperature. When something new doesn’t match what they’re used to, their instinct is to sniff it and walk away. It’s a completely normal reaction, even for cats who aren’t usually picky.

Response from Darwin's Natural Pet ProductsMar 18, 2026

Mark, we’re very sorry to hear about your experience, and we completely understand how frustrating it can be not to have the opportunity to make changes to your order. We do send a reminder email 7 days before every order ships, so you have time to adjust, delay, or skip your delivery. Since you’re not receiving those notifications, we’d really like to take a closer look at your account to understand what went wrong and make sure this doesn’t happen again. Please reach out to our Customer Service team at 877‑738‑6325, and we’ll be happy to investigate this for you right away. Thank you for taking the time to share your feedback. We truly appreciate it.

Response from Darwin's Natural Pet ProductsFeb 17, 2026

Hi, Laura, we are SO sorry to hear this is happening with your food. We'd love to help fix this - please feel free to reach out to our customer service team at 877-738-6325 or [email protected] so we can get you on the right track. Thanks!

Response from Darwin's Natural Pet ProductsJan 21, 2026

Hi, Kim, we are so sorry to hear that it did not go well! Please reach out to our customer service team at 877-738-6325 or [email protected] to talk to one of our representatives about your order. Thanks!

Response from Darwin's Natural Pet ProductsJan 15, 2026

Hi, Andrew! We are so sorry that your experience feeding raw has not gone well. Please feel free to reach out to our customer service team at 877-738-6325 to inquire about a refund, and ask us any further questions about how to feed raw! Thanks!

Response from Darwin's Natural Pet ProductsDec 10, 2025

Jennifer, thank you for explaining what you’re seeing. That should not be happening, and we understand why you’d be concerned. Discoloration, green tones, or frost damage are not expected in our products, and we want to investigate this right away. To look into the specific batch and correct the issue, our team will need the lot number and packaging information. If you still have the bags, please hold onto them and contact our customer support team so we can document the problem and arrange a replacement or refund. You can reach us at 877 738 6325 or [email protected].