Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsSep 15, 2026

Hi Dave, Thank you for sharing your feedback. We're glad to hear that you've found the ordering process easy and that you're happy with the quality of our food. We're sorry, however, that your shipping experience hasn't been as smooth. Late deliveries, damaged boxes, and receiving food that isn't fully frozen can certainly be frustrating, and we understand your concerns. We work hard to package our products to maintain their quality throughout transit, so we're disappointed to hear that your order did not arrive in the condition you expected. We appreciate you bringing this to our attention. Your feedback helps us identify opportunities to improve our shipping experience and better serve our customers. Thank you for giving Darwin's a try and for taking the time to share both the positives and the areas where we can do better.

Response from Darwin's Natural Pet ProductsSep 14, 2026

Hi Robyn, Thank you for your review! We're so happy to hear that your cat loves the chicken recipe. Nothing makes us happier than knowing our food has earned a feline's approval. Thanks for being a part of the Darwin's family!

Response from Darwin's Natural Pet ProductsSep 3, 2026

Hi Laurie, Thank you for your feedback and for your kind words about our company. We sincerely apologize for the condition of your shipment upon arrival. We understand how important it is for our products to arrive frozen and in perfect condition. We are actively working with our shipping partners to address handling and packaging concerns so we can provide a better delivery experience. We appreciate you bringing this to our attention and value your support.

Response from Darwin's Natural Pet ProductsSep 3, 2026

Hi Lisa, I really love the product. I often have shipping issues, but it's worth it when it arrives frozen.

Response from Darwin's Natural Pet ProductsAug 28, 2026

Marcia, Thank you for your thoughtful feedback! We're delighted to hear that you've found our food to be high quality and that our delivery has been reliable. We also appreciate your suggestion regarding our upcoming freeze-dried products. Feedback like yours is invaluable. Thank you for taking the time to let us know what would best support your feeding routine.

Response from Darwin's Natural Pet ProductsAug 20, 2026

Hi Dan, Thank you for your thoughtful review and for trusting Darwin’s with your dogs’ nutrition! We're delighted to hear that your dogs are healthy, happy, and sporting beautiful coats while enjoying our fresh, high-quality meals. It's also wonderful to know that our home delivery service has been convenient and that your orders have arrived as expected. We truly appreciate your feedback regarding delivery communications, especially during the warmer summer months. We understand how important timely notifications are when receiving frozen products, and your comments help us identify areas where we can improve the customer experience. Thank you for sharing your perspective and for being a valued member of the Darwin’s family!

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Missy, Thank you for your review! We're thrilled to hear your dog is thriving on Darwin's and experiencing benefits like better breath and less gas. We also appreciate your feedback regarding occasional package leaks. While these instances are rare, we understand the inconvenience and are always working to improve our packaging. Thank you for your continued support and for sharing your helpful tip.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Martin, Copilot said: Thank you for your feedback. We're sorry to hear that two packages arrived thawed and that you've experienced blood permeation issues with some of the smaller packages. We understand how frustrating that can be, and we appreciate you bringing these concerns to our attention. Feedback like yours is invaluable as we continue to improve our packaging and shipping experience. We noticed that our Customer Care team has not yet been contacted regarding this order, so we've requested that a Customer Service Manager reach out to you directly to learn more and assist with this matter. Thank you for your patience and for giving us the opportunity to address your concerns.