Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Hannah, Thank you for sharing your experience and for giving Darwin's a try. We're pleased to hear that your dog did well on our food and that you were satisfied with the quality during your trial. We understand that choosing the right food for your pet is an important decision, and we respect your concerns. We appreciate you taking the time to share your feedback and wish you and your dog all the best moving forward.

Response from Darwin's Natural Pet ProductsAug 19, 2026

Hi Emilia, Thank you for your feedback and for your kind words about our product. We're very sorry to hear that one of your packages was damaged, allowing air to enter and spoil the food before you discovered the issue during thawing. We understand how disappointing and frustrating that must have been, especially given your expectations for quality and care. We appreciate you bringing this to our attention, and we'd like the opportunity to learn more about your experience. A member of our Customer Care team will be contacting you. Thank you for your support and for helping us improve.

Response from Darwin's Natural Pet ProductsAug 13, 2026

Hi Elizabeth, Thank you for your feedback. We're sorry to hear your doodle isn't enjoying the food on its own. We know how frustrating that can be, especially when you have plenty of packs on hand. Every dog has unique tastes, and some can take a little longer to adjust to a new food. We appreciate you giving Darwin's a try and sharing your experience with us.

Response from Darwin's Natural Pet ProductsAug 13, 2026

Hi Jason, Thank you for your feedback and for sharing your experience. We're glad to hear that you're happy with the quality of the food. We’re sorry, however, to learn about the condition of your deliveries. We understand how frustrating it can be to receive a damaged box, especially when packages have separated at the perforations or arrive partially thawed during the summer months. Feedback like this is incredibly valuable, and I have forwarded your review to the customer service management team. One of them will contact you to get more information regarding the issues you experienced.

Response from Darwin's Natural Pet ProductsAug 4, 2026

Hello Perry, Thank you for taking the time to share your feedback. We're sorry to hear you've had difficulty separating the meal packets. We understand how frustrating it can be when the perforation doesn't separate cleanly and causes a package to tear open unexpectedly. As a helpful tip, many customers find that using a pair of scissors to separate the packets makes the process much easier and can help prevent accidentally opening a meal package. We'll also share your feedback with our team, as we're always looking for ways to improve the customer experience. We appreciate your support and thank you for choosing Darwin's for your pet's nutrition.

Response from Darwin's Natural Pet ProductsJul 16, 2026

Hello Bryan, Thank you for taking the time to leave a review. We're very sorry to hear that you've received packages that leaked during transit. We understand how frustrating that can be. I reviewed your account and wasn't able to find any previous calls or emails regarding this issue. Please know that if you ever receive damaged or leaking packages, we're here to help and will gladly work with you to make it right. The sooner we're notified, the sooner we can address the problem and arrange a replacement if needed. To ensure your concerns are addressed, I'll have a member of our Customer Care team reach out to you directly. Thank you again for bringing this to our attention and for being a valued Darwin's customer.