Darwin's Natural Pet ProductsReviews of darwinspet.com

Terrible order processing and shipping delays that have pushed me to make orders two weeks in advance so as not to starve my pet.

I was a loyal customer of Darwin’s Natural Pet Food for about 12 years. For the vast majority of that time, I had a very positive experience; their customer service used to be excellent and handled the rare thawed shipment immediately. Sadly, the company's recent pricing trajectory and a complete lack of customer appreciation have driven me away. While I understand that sourcing raw ingredients and managing cold shipping is an expensive process, the sheer frequency of recent price increases became impossible to justify. Looking at my available account history going back to 2023, the data speaks for itself. My bill climbed from $182.28 in May 2023, to $189.84 in April 2024, jumped to $197.00 in February 2025, and reached $204.00 by December 2025. Facing yet another 9% increase this past June was the final straw. Alongside the compounding costs, I noticed a shift in the food's appeal—my cat was no longer satisfied after eating and began showing an unusual post-meal restlessness. Because of my over a decade of consistent business, I chose to send them a heartfelt thank-you note when I submitted my cancellation. The response was incredibly cold: a completely automated "subscription canceled" notification with absolutely zero human acknowledgment of my long-term loyalty. Being dismissed like a random account number after 12 years felt terrible. I would honestly learn to make my own raw cat food before ever returning to them. Darwin’s has shown me that they do not value or appreciate their loyal base, and I can no longer recommend them.

in the last three orders when I’ve gotten the dog food, there was no ice in it and the top packages were blowed up so I did not use them last month. I called up or I got on your website canceled, but you guys still shipped another l another shipment and again I had the top ones that were soft, but they were not bloomed up so I don’t know what the deal is, but I want to cancel my subscription again the next time I will ship it back I also took pictures of it bloomed up.

Its getting too expensive. Im gonna have to look for a less expensive option.

My two dogs would’ve eat it.

I honestly don’t think anything is wrong with the product, but my cat won’t touch it. The reason for only two stars is that you don’t get any option for refund if your pet doesn’t like it. Literally throwing money out the window. My recommendation is to find raw locally before ordering raw online and signing up for a subscription. Darwin should make it more clear that there are no refunds.

The delivery was good and all meat came frozen that was my concern. A few previous orders came partially defrosted; however, the meat is not fresh, has funky smell and the bottom and sides were gray from being oxidized. Our cats didn’t want to eat chicken meat at all, and barely touched Poultry. Very disappointed!

Have you changed your formula in your cat food?? I have noticed their eyes don't seem as bright, their fur doesn't seem as shiney, your chicken formula has SO much fat in it anymore, and now they are refusing to eat it!