Darwin's Natural Pet ProductsReviews of darwinspet.com

The subscription overall is convenient and most of the packages have been good quality. Some of them leak and once in a blue moon one will smell weird but overall they are good. The customer service could use some work though.

The food is great and my German Shepherd loves it! I would get a five star rating, but occasionally the food arrives starting to thaw. I’ve shared that several times but it continues. That’s really my only complaint. “Date of experience” represents the date of my review, not the date of shipments that arrived starting to thaw.

Good dog food and customer service. Had a little bit of an issue with getting shipments on time, seems to be corrected now. Otherwise it would be a 5 star!

I have had some troubles with GLS with your deliveries - wish you’d go back to UPS.

I have been a customer for 3+ years and my pets do very well on this formula. Wish they had another protein that is more palatable to cats than lamb but I am able to feed the chicken and turkey. I have found that I have to keep an extra week of product in the freezer because periodically they do not ship and tell me that they are unable to track it or find out from the shipper what happened to it. Then I have to wait another week to receive my shipment. Makes no sense but there is no getting to an answer and at the end of the day, I can’t go to the grocery and buy cat food.

We have been Darwin's customers for two years. Our latest shipment arrived totally defrosted (I received it directly, it didn't sit, but we are in the midst of a massive heatwave). I contacted Darwin's immediately. Customer Care suggested we measure the temp. to salvage anything possible and offered to sent a complete replacement shipment right away. Sadly, all of the food was above the safe temp. and I hate that it is going to waste, but I was extremely pleased with the Customer Care I received.

I am on a Facebook group that is in search of feline raw commercial food recommendations. From customer service, delivery, packaging and of course the raw food itself. I am a big fan of two other raw companies but as a group we are trying to expand our options. I contacted Darwin and asked them if I could purchase the raw food instead of signing up for the introductory deal of 10lbs. The customer service rep Scott Cleghorn informed me that I could place the order and he would make the modifications to the protein I mostly wanted in the introductory box... I foster 8 kitties (Most of which have special protein needs). I was so excited and placed the order within 20 minutes. I replied back to him w my order number. Next day he tells me he missed my email and the intro package was all ready fulfilled and shipped. Now I have way too much of one protein that I cannot use. What a waste of time and food and horrendous customer service. I will say this for them... their shipping was very fast (too fast that modifications could not be made) and the packaging of the raw is very easy to portion out, freeze and easy to open individual packages. All very high marks. I can not comment on the food itself since my kitties have not tried it. Update: Darwin made it right. Thank you for contacting me and offering a correction.

I had great experiences with this company. Unfortunately my dog did not like the food. I followed all tips to get her to eat but no go. All customer service contact was awesome. Only thing is if you are trying to cancel shipment use the website not App since it only cancels one item at a time.