Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Melanie! Thank you for the feedback! We apologize you did not receive meals up to Darwin's standards. We're always striving to improve the experience our customers have. If you need replacements for these meals please reach out to our Customer Care team so they can process a replacement or refund for the thawed meals. Customer Care can be reached at [email protected] or by calling (877) 738-6325. Thank you for allowing us to make things right!

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Hoang! Thank you for the feedback! We're always striving to improve the experience our customers have. We recently launched a chat feature on our site to help reduce response times for our customers. These are the same team members you speak with on the phone or via email, now with the ability to chat instantly with you. We hope this improves your experience interacting with us and look forward to more feedback from you!

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Lucas! Thank you for the feedback! We're always striving to improve the experience our customers have. Reach out to our Customer Care team if there is anything we can help with.

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Kathy! Thank you for the feedback! We're always striving to improve the experience our customers have. Reach out to our Customer Care team if there is anything we can help with.

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Ronda! Thank you for your feedback. We apologize some of your meals were starting to thaw when you received them. We're always striving to improve the experience our customers have. We have sent your feedback to our shipping team to look into further. Reach out to our Customer Care team if there is anything else we can help with.

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Juliana! Thank you for your feedback and review! Unfortunately we no longer have mugs. We do see the team sent some fun gifts for you and your pets. If we do get our mugs back in stock we'll be sure to let you know.

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Megan! We are happy to hear your pups love their meals. Thank you for the additional feedback letting us know you had a problem updating your order. We're always striving to improve the experience our customers have. We recently launched a chat feature on our site to help reduce response times for our customers. These are the same team members you speak with on the phone or via email, now with the ability to chat instantly with you. We hope this improves your experience interacting with us and look forward to more feedback from you!

Response from Darwin's Natural Pet ProductsAug 8, 2025

Hi Gizmo! Thank you for the feedback! We're always striving to improve the experience our customers have. If there is anything we can help with don't hesitate to reach out to our Customer Care team.