Darwin's Natural Pet ProductsReviews of darwinspet.com

I ordered the product awhile back and it never arrived. Suddenly I receive 2 boxes. With barely any room in my freezer for anything else. I open the first box and put the product away and it seems ok. I opened the second box which wad clearly damaged and bloody and wet all over the outer box. When I opened a product from the second box to serve my kitten it smelled horrific. The second product I opened from the second was also terribly smelly again not suitable to eat. Clearly the entire box was spoiled. I do not ever want your product charged to me or mailed to me again. This is a chance I cannot take with my pet. I need to have reliable safe food source on hand for my pet. Clearly, this service is not that, especially not for the price.

We have been working with Darwins for more than a year now and we have been happy with the raw diet for both our German Shepherds. We tried Darwin's raw diet for more than a year and recently (about 2 months back) decided to switch to Darwins 100% for both of them. Recently we have been having problems with billing – initially it was our problem. We got into some fraud and our cards had to cancelled and new ones had to be issued. But later on, we ran into tech issues on your side where your payment processor couldn’t process our payments since we had changed more than 3 cards in their system. Their customer agents / specialists told us that the system can only work up to 3 cards max and after that things don’t work. I find that very silly. That was a frustrating moment for us. But this week has been one of the worst experiences. Here is what unfolded: - Friday early morning billing failed due to their tech issues. No communication was sent out to us. - I checked later Friday morning and realized billing failed. Called customer agent – she wasn’t able to place an order. She promised a call back that never happened. - Monday came around. I called again - another customer agent tried to push the order through this time for a UPS delivery and that failed. She promised a call back and that never happened. - I waited for 2 hrs and made another call – another customer agent tried to push the order again and it failed again. She promised a call back and finally did (I was so glad). She said she worked with Tech Support and figured out what was going on. Finally she took my card details and put the order through and made notes on the order to be sent through UPS (picked up on Tuesday). - Tuesday came around – I waited for a confirmation from UPS – that never happened. So I called Darwins again (this is the 4th call by the way) – and this time the customer agent said there was a miscommunication and the order was not picked up. This customer agent re-scheduled the order for pickup and I can only wonder if it will ever show up at my door step. Technically this order was supposed to be delivered on Friday and today is Tuesday and it still hasn’t made it yet. Its delayed by 4 days and all due to their problems – technical difficulties + incapable customer service / agents + confused scheduling systems. Looks like an absolute disaster in how they run the company – at least the delivery side of it. We are spending close to a thousand dollars each month with them and this type of customer treatment is just disappointing. All this while we ran out of food for dogs on Sunday evening. German Shepherds have sensitive stomachs and changing their food because of the stupidity of a few people on their side and causing them discomfort is ridiculous. I wished I never transitioned our dogs 100% to Darwins. This is my personal assessment as a long standing customer. This is the not the first time this happened. Last time (2 weeks back), the same thing happened. They missed but luckily we had some extras and they shipped it on Monday. But this time they absolutely screwed it up.

Do not order from this company or even attempt a trial. They are a scam. I did the trial for my dog and cancelled my subscription immediately after placing the trial order in case my pup does not like the food. This was on 08/09/22. Well of course he did not enjoy the food no matter what i tried, especially the turkey. Then two days on 08/24/22 I was charged $421.20 from Darwin’s and of course I'm confused because I know for a fact that I cancelled the Autoship, just to see that the cancellation never went through. I sent an email to Darwin immediately requesting a cancellation. The next morning, 08/25/22, I checked my email and saw no response, so I had to step out of work to call because I did not want the order to ship. Well the customer service told me that the order has already shipped and there’s no way to stop it. I told him that I sent an email immediately after the money came out of my credit card, so why wasn’t it cancelled then? And he said that emails take about two days to be responded to, which means that by then it’s already too late? WHY would you wait TWO days to respond to a customer, knowing full and well that orders normally arrive within two business days and there’s no way to return or get a refund?? So now I’ll be out over $400 with food that my dog will not eat and I have no freezer space for. This is ridiculous. And their only solution is for me to donate with half a refund. Fast forward… Received the packages today, 08/26/22, and most of the food was thawed already with blood leaking in the box. This is just a huge mess. I don’t know what kind of mishandling happened during shipping for this to happen. Of course valet trash will not come and take this, so I had to lug these big boxes all the way to the dumpster because I am not even attempting to donate something that has already thawed. I will not put some other dog in danger and I can’t leave these boxes in my kitchen just leaking like this. I am highly upset and have never had this bad of an experience with a pet food company before. I wish I could post photos of the bloody mess.

Good food but highly unreliable service. I wish they change management! Bring in a team of professionals who know what their are doing please.

Received my order and the majority had a variety of other health issue packages, particularly in canine, not feline. I spoke with customer service and manager Daisy and they reshipped a replacement overnight, which was even worse from the original order received. All the food enclosed were not mine and they did not place freezer packs inside, so all the food had to be thrown out. When I stated my concerns from the first order being wrong, they deliberately sabotaged the second order on a holiday weekend. I strongly advise purchasing from another company for your furry companions meals. The owner states he provides all animals safe and quality food. Then why all the recalls involving salmonella? States on FDA website that Darwin’s has failed to acknowledge food safety as a top priority. This company needs to be shut down before it kills more dogs or humans for handling the food.

Worst customer service and my dog stomac is upsect with raw food so I stopped to feed him and I called to the customer service and they are saying non returnable and not refundable .

Food arrived thawed. I dont feel comfortable giving my cats this 😕

I had purchased the trial thinking I could just sign up for the actually autoship if my cats liked it but they would rather starve then eat it so I didn't log back in to the website after that. I woke up this morning to find out I had been charged 178 for a subscription I never wanted or agreed to. I called customer service and they said there was nothing they could do and that they need a 2 day notice to cancel a order but I never even got an email telling me it was coming so how would I cancel something I didn't even know I had. Customer service is a joke.