Darwin's Natural Pet ProductsReviews of darwinspet.com

Stay away! They have consistent quality issues in packaging. The packages are not sealed correctly and leak when defrosted and the meat looks spoiled. This affected about 10-25% of the packages. My dogs have had bad stomach reactions on occasion, presumably from spoiled meat. In addition, they have shipment delays causing our dogs to not have any food for several days, so we had to find an alternative.

I have been getting Darwins for several months and can say the experience was fine until recently. I changed my order, and during this process, my order was completely delayed. The original shipping date stated 5/29 which was on a holiday. I expect delays from a holiday but also had a buffer of a week of food storage, so I was fine. During the week I never received an email nor did I get a notification from UPS that a shipment was on the way. I emailed and requested a callback on Sunday/Monday, June 4/5, first thing in the morning. Did not receive a response and was forced to call back on June 6 and wait on hold for an hour. Time is money and I should never have to spend this much time to figure out where my dogs' food is when I have been a consistent customer for months now. Needless to say, their customer service rep was very nonchalant as if this was not an issue. Having this type of delay without proper communication channels, has forced me to start looking for alternative solutions that I can trust. Their dog food has done the job for my little guy, and I have no complaints about the food when it arrives.

I have been waiting for my order for weeks now. My cats are now sick due to being unable to tolerate other food. You are supposed to transition them to new food slowly, and the lack of communication on Darwin’s side did not give me the ability to do so. I was told my shipment was headed out Monday, and I still have not gotten a tracking number or confirmation. I am beyond frustrated. I expect a full refund due to the amount that I have had to spend on other food for my cats to either turn their nose up to it or get sick on. This is not acceptable. If a human was depending on this food to survive they would be dead by now waiting. Subscription service is expected on time, not 3 weeks late. This is beyond unacceptable and truly frustrating. I should be able to be provided a tracking number and my order should be overnighted along with a full refund for waiting 3 weeks past the delivery date.

I ordered the introductory deal ans was extremely satisfied. My cat is healthy, energetic, and LOVES the food. However, when you sign up it says they will email you when your autoship order is coming up. They did not email me at all. My first warning was a near 200 dollar charge on my bank account. As soon as I saw the charge, I rushed to Darwin's site and cancled the shipment. I then emailed customer service to confirm the order is canceled and I would be refunded. Customer service responded that I shouldn't worry because the order was canceled and it looks like I haven't been charged. I HAVE been charged! My rent bounced due to this charge and I ended up with extra fees from my landlord AND my bank! If I do not receive a prompt refund I will get a lawyer involved. Thank goodness I pay for legal insurance.

There is so much wrong with Darwin’s that’s it’s hard to write or all up. The food is awesome bu something is terribly wrong at Darwin’s. I have not received my shipment from mid-may but it says it was shipped. Trying to contact customer services is impossible. I have sent emails. Left voice mails. Requested a call back. And nothing. I was told I would receive my order from mid-May yesterday June 1 but I did not. And now calling today they are saying they are closed although I’m calling during regular business hours. I have no idea what to think. I have been a customer for years and I have sanctuary dogs and the food is critical. And now I’m out. I can understand issues but this lack of communication and transparency on when to expect my shipment, even updates on the website would be appreciated. Darwin’s - what on earth is going on?!?!?

I have been a Darwin's customer for over 6 years.I pay over 300.00 every three weeks to feed my two golden retrievers a full raw diet. Their delivery never arrives when they say it will. My most recent experience is BEYOND frustrating. I have been unable to speak with anyone in customer service- nor have my emails been responded to. They have charged by account 441.00 but I have no food. I have NO FOOD. I need to go a local establishment to buy food to feed my dogs. I will be cancelling my subscription. I will be happy to put my 4000.00 dollar per year pet food order to another company. Their company never use to operate this way.

Never received shipment nor information but it shows in the orders that it was completed. UPDATE: Still waiting on refund which was promised. I’ve emailed asking about my refund if I do not receive it by the end of this week then I will need have my bank deal with them.

Our cat wouldn’t touch it, so we have $90 worth of food to throw out.