Darwin's Natural Pet ProductsReviews of darwinspet.com

We have used Darwin’s for 12 years now. The quality of the dog food has changed drastically. We always have to pick huge chunks of fat out of the meat. It is so bad, that even after picking out the chunks, our dog feels need to rub her tongue on the carpet after finishing a meal. This is a new behavior of hers. We noticed the quality changed about a year ago. We have called and spoken to representatives but nothing is done. With 12 years of ordering this food, we should definitely be able to notice a change, especially chunks of fat. The food is not nearly as clean as it once was, just a year ago. Something changed. Looking for new vendor now.

I am a new customer and have sent multiple emails asking for a consultation and explanation and all I hear is crickets. My dog is supposed to have about 1.2 pounds of food per day, yet they sent me 20 2lb packages, enough for 40 days -- but they scheduled my next delivery in 3 weeks. On top of that, the only delivery notification that I received about my order was on the day it arrived and it was 3 hours earlier than the notification indicated. It was 70 degrees here that day, but fortunately, the food was not thawed. My latest email advised that I would be canceling my subscription if I did not hear from anyone by the close of business today. Again, crickets. True to my word, I am canceling this subscription and going elsewhere.

We've been feeding raw for 9 years. We recently tried Darwin's with our 12 week old Bernese Mountain Dog puppy. We transitioned to raw immediately at 8 weeks when we brought him home. Was kibble fed by the breeder. Went very smooth! Healthy, firm stools. I've been transitioning to Darwin's for over a week using their chicken. Something to add into his rotations. My puppy has gone from 3-4 stools a day to 12 plus a day! Also the chicken does not smell high quality. Somewhat old and sour. Came frozen so no issue there and I thaw one 4oz package in the fridge overnight. I was feeding 4oz a day to transition. One package thawed per day and 1oz in each of his 4 feedings per day (1/4 of his meal). I started the beef yesterday and continue with only 1oz per meal 4x a day. His diarrhea has gotten worse. UPDATE: Stopped using Darwin's. Returned to only using the other premade raw which he's been eating since 8 weeks old. Diarrhea stopped and he's back to 3 to 4 healthy stools a day. I also emailed Customer Relations and have not received a response from them.

I have been a customer for nearly two years and my cats love Darwin’s food. Like many of the other customers I too have had recent problems receiving my automatic shipments since mid-May. I receive 20 lbs of food every three weeks on auto ship. My May shipment was two weeks late and only shipped because I kept calling. We were out of food for those two weeks. The next shipment in June was incomplete because they were “out” of chicken for a week. Well, it’s now going on two weeks and we are out of food again with no idea when our food will ship. My cats get sick when eating other food because we cannot properly transition their diets due to these unexpected food outages. Sadly, we are going to have to search for a more reliable food supplier. I’m not sure what’s going on at Darwin’s but it seem to me to be more than a “system glitch” they keep referencing.

i emailed customer support as well as the email included in other review responses. kimberly doesn’t answer either. have yet to receive a response or refund. placed my first order and got notification from UPS that the package was damaged and empty and they notified the sender. should’ve believed the reviews when i read them. buyer beware.

I was so happy to find Darwin's. My dogs health improved tremendously but something happened with them and I didn't receive my order. The person that emailed me back once was rude and not helpful when I told them we have a camera and no delivery was attempted. UPS sent a claim and we still have no refund. No one answers the phone. I'm cancelling my service and I'm so sad to have to start looking for something new again. I guess I'll have to call my bank and file a claim to get my money back. They must have gone belly up or something. What a shame.

Joining the chorus of complaints regarding the complete lack of customer service, incorrectly shipped packages, and receipt of rotting meat. We have a kitty who requires raw food. We researched companies like Smalls and Darwin’s and landed on Darwin’s as the recipe/ingredients seemed most aligned with what our girl needs. We received the special promotion pricing for our first package -that’s when the issues started : We never received notice that the packaged shipped. Numerous emails to customer service were unanswered. Trying to reach anyone by phone was impossible as there an automated message playing at all hours that states there is a high call volume and to email. I did -see above. Food finally arrived -with no ice , thawed completely and practically stewing in its own juices as temps are in the 90s here. The package smelled overwhelmingly of rotten meat. It all went straight to a freezer to await disposal (we can’t leave it in our garbage bin as the smell is horrible). To make it more interesting , someone at Darwin’s keyed in a incorrect zip code for our order -per the Fed Ex label it looks like the order needed to be rerouted. (Our zip is correct on our order confirmation and account .) I called and left another voicemail asking for a refund and immediately canceled our autoship. Have doubts I will hear from anyone. I have no idea if this food is a quality product or not given what we received. But I do know that I do not feel remotely comfortable taking a chance on raw food for our girl from a company that has no quality control at any step of the process and a total lack of customer service . If Darwin’s is in this much disarray with logistics and customer service, I don’t want to know what is happening at the food production site.

Love the product but reached out to inform Darwins that I was wondering if I could get my raw shipment earlier with zero interaction until I received an email over a week ago now. They informed me they worked be getting the order out quickly. I sent ash email 2 days ago nothing… then yesterday we spent almost an hour on hold to be disconnected. My cats rely on a raw diet and now we are left scrambling. Darwin’s, if you check your email as quickly as you do your reviews you would see 2 emails responding to my original email and your response from over a week ago. I have been a customer for over 2 years… certainly you can find my account.