anas
Absolute nightmare dealing with…
Absolute nightmare dealing with DartNode. I purchased a VPS only to discover that every single IP address (IPv4 and IPv6) was blacklisted, making the server completely useless. I immediately contacted support requesting clean IPs, and after more than two weeks, I received no meaningful response. Their so-called "support" is non-existent, and when I asked for a refund, they redirected me in circles without any clear action. To make things worse, they push new customers to leave positive reviews by dangling a fake "lottery" for a free VPS, clearly trying to manipulate their Trustpilot rating without providing real service quality. This is completely dishonest and misleading. Avoid DartNode at all costs if you value your time, money, and sanity
Response from DartNodeJun 25, 2025
Hi Anas, Thank you for your feedback — and we sincerely apologize for the frustration you experienced. After investigating your case, we discovered that your ticket was incorrectly flagged in our system, which caused it to be missed. That was a failure on our part, and we’ve taken corrective steps to ensure it doesn’t happen again. A full refund has been issued, and we’ve also applied a $10 credit to your account as a gesture of goodwill. To clarify: DartNode does guarantee clean IPs. Our provisioning system checks IPs against multiple blacklists before issuing them. However, these checks currently run on a 24-hour cycle — so in rare cases, an IP may appear clean at issuance but get flagged shortly after. We’re actively working on a self-service solution to allow customers to swap their IP within the first 24 hours if any reputation issues are detected. Lastly, our VPS giveaway program is a legitimate promotion and not a “fake lottery.” Many customers have received free VPS services through it — and we never tie reviews to eligibility. We believe in building long-term trust, not gaming the system. We understand your frustration and appreciate the opportunity to make things right. Should you wish to give us another try in the future, we’ll ensure a much smoother experience. - DartNode Team