D'ArtagnanReviews of dartagnan.com

Never again. Ordered hanger steaks, and a capon. Top dollar. The steaks arrived with broached packaging and the capon, which was supposed to weigh a minimum of 6 ponds was 2 pounds under weight. When I contacted customer service, they offered to refund the difference in price for the under weight capon, but not the whole price. After much arguing I pointed out to them that shipping underweight items across state lines was a federal issue. I got my refund.

Poor quality customer service and care. I had a package of meat arrive as a gift with the meat not chilled and unsafe to eat. D'Artagnan stated to my father the purchaser of the gift that they would only refund half of the order. This is unacceptable.

NEVER order from Dartagnan. I was promised a delivery for 8 veal porterhouse chops yesterday, 7/7, for a dinner party tonight, 7/8. I was told today there was a delay because of "4th of July business." I was then promised by Fed Ex the chops would arrive by 8:00 tonight. Nothing. No explanation. Nothing. Dinner party ruined. If Dartagnan can't rely on their delivery service to complete a transaction then NEVER, I repeat, NEVER, use them. I spent $200 for a special dinner for friends and was bitterly disappointed. Avoid them at all costs. They just cost me a bundle for nothing.

I pulled out a frozen steak from my freezer, which I bought from dartagnan. It was mostly hard fat. I wrote them and they told me that 1) I needed to tell them the code from the package the steak was in and 2) I need to send them photos and 3) that any complaints needed to be told to them within five days of purchase! How is a customer supposed to know this? The steaks I've bought from them are really terrible. They used to be a good company, but the meats I've gotten are mostly fat and not the good fat, but the very hard fat. I don't know what's going on, but their reputation as a great source of meats is on the slide down. I'm not sending any photos to prove to them how bad their meat is. I just will not buy from them again. They lost a customer. Anyone reading this will now knows that dartagnan makes you go through hoops if you have a bad steak. If you buy from them, you'll have to write down the information from the package and do it within five days. Whoever heard of this? This is very bad customer service. But, it doesn't matter. I won't be a customer.

I purchase Berkshire Pork Boneless Smoked Ham, Half and it was disgusting. It was grey looking and slimy. I am going to throw away and I would like to get reimbursed for $38.99. The quality of food is really slipping down.!! That’s too bad.

Here's The email I sent to the company. "The fact that I typed in "Fresh Turkey" and your website stated they were frozen in order to ship was understandable. But the turkey I received was frozen prior to November 29, 2020. I definitely will not be cooking a turkey that's been frozen for 5 months. I don't believe I will be using your company again."

The Australian grass-fed beef they're selling in grocery stores is terrible. Not mediocre, but terrible. Something I'd expect from an Associated or Met Foods for a quarter of the price. I've tried their strip twice, and twice took a few bites and fed the rest to my dogs. It's shocking, really. For the record, I was a formally-trained cook for 15 years.

If there were zero stars I'd select that option. I tried ordering twice. Packages did not arrive on time. Sat over the weekend unrefrigerated. No reply from customer service. Never got anything that I ordered. Agent hung up on me. The worst part is this a total waste of resources.