D'ArtagnanReviews of dartagnan.com

I adore the duck, particularly their duck breasts. However, I recently ordered the full fresh foie gras and rendered so much fat that by the time the foie gras was finished, there was so little left to prepare a mi-cuit foie gras. At $149 dollars for just a tiny bit, we could barely provide a decent portion for four people. We have cooked mi-cuit for years, and this experience was extremely mediocre.

I odered frozen veal chops. They were delivered completely thawed. They must know their packaging is inadequate because they' put a flier in their package that says kj "the FDA frozen meat if delivered thawed can be safely frozen.." Yes it is safe, but it tastes like dirty snow....

Extremely bad experience. Wouldn't count on this company. The item didn't arrive on guaranteed time for holiday dinner.

The duck confit is not what it was. Have ordered these several times over many years. Regrettably, the last 2 orders have been a big disappointment---dry and without much flavor. Will be looking for a different source.

I ordered two Green Circle turkeys to feed 25 people for Thanksgiving. Placed my order in October and the items were in stock. The day before Thanksgiving Dartagnan delivered instead two small turkey breasts (not whole turkeys as ordered) of inferior quality. Customer service was rude and dismissive and did not do anything to fix the order. Stay far away from these people and certainly do not trust your holidays with their service. Dishonest and incompetent.

I bought wagyu beef burgers. They were supposed to be good, however the burgers had bone in them like cheap hamburger.

I placed an order for some meat for my family and I for a special occasion. The package was supposed to deliver on Thursday but didn’t end up delivering. Since the company is closed over the weekend, I couldn’t call, and getting an email back is nearly impossible because they work by business days. I contacted through email and finally they answered and were straight up nasty and rude because I didn’t contact them the day of “delivery”. As if it’s my fault that I did not get my food. Never using this company again. Their customer service is horrible and extremely rude. If you’re working in customer service, expect issues!!! Don’t be rude and blame the customer for something completely out of their control!!!

I placed a duck foie gras order to be delivered December 9, for the Xmas holidays: Two 8 oz oval terrines of duck foie gras. Instead, I received HALF DUCK FAT and half foie gras -see photo-. On top of that, BOTH foie gras were VERY BITTER: NEVER again!