Dark RoziReviews of darkrozi.com

Wow, if I could give no stars, that would be the most accurate representation of my experience with them. Order was placed the end of June, it shipped pretty quickly and arrived maybe two weeks after placing the order. It shipped from China so that was okay. The address the item was shipped to was the street address for my post office, where I have a PO Box but also accepts deliveries from all delivery companies, hence thee street address. The delivery service drove to the address on 7/10 and didn’t even attempt to deliver it. It was immediately returned to the warehouse where it stayed for several weeks. I contacted customer service the day of the “failed delivery” asking what happened. They said they would look into it and see what happened. Well, it was eventually just returned back to sender. I had no opportunity to retrieve the package, nor did the company reach out to the delivery service to attempt redelivery. The item was eventually returned back to sender. I was in constant communication with them and was advised in early August a replacement was being sent. And then I received an email, on this same email chain, saying I refused delivery and if I don’t respond by a certain date, they would dispose of the item. I responded immediately and asked what was going on I obviously still want the item and was confused as I had already been advised a replacement was being sent. The email received on 8/5 was sent to multiple customers, all cc’d, not bcc’d, saying our replacement orders were being sent the end of the week. Last email from them was 9/15 saying the replacement request had been submitted and they would personally follow up with me. Well, it is 10/15 and I have absolutely no update and they have my money and the product.

I made a purchase on September 24, 2024. I have been waiting for an update on processing of that order. I have emailed and reached out via social media platforms. Nothing but crickets!!!

My experience with DARK ROZI has been nothing short of a nightmare. I placed an order for the "Obsession Black Leather Harness" on April 12 with high hopes, but this company has proven to be completely untrustworthy and disrespectful to its customers. Despite being in contact with their customer support for a month and being reassured that my order was on track, it has now been over 45 days, and I have received no updates. My emails have gone unanswered, leaving me in the dark about the status of my order. This is not just bad customer service – it’s outright neglect. To anyone considering a purchase from DARK ROZI, be warned: this company clearly does not value its customers. They take your money and then disappear without fulfilling their promises. I have requested a refund and am prepared to take legal action if necessary. Save yourself the hassle and frustration – avoid DARK ROZI at all costs. Their lack of professionalism and customer care is astonishing.

I don’t think this company is legit. I have ordered my stuff about a month ago. I sent a follow email asking about about my things. They said my order will be send this week, which was 2 weeks ago. I sent another email and I got no response. I strongly believe that this company is one man show and running a sh**t show. They can keep their sh**t because I have notified my credit card company already

I have ordered the product over a month ago and I have reached out for updates multiple times over email and IG with no response from the company, I will be cancelling the payment with my bank asap. Genuinely disappointed that I couldn’t receive the items.

Not handmade. Super cheap material and high prices. Customer service doesn’t exist. Pretty to look at online but it’s incredibly misleading.

I ordered a harness from Dark Rozi and received the incorrect one in the mail. I have emailed the company numerous times and never heard back. I have tried following up on the emails, as well as sending Instagram messages and nothing. Also, the harnesses are not one size fits all as they are quite small.

"As of now, we have yet to receive our order placed on September 30th. This is disappointing as the products we chose were quite appealing. Despite numerous attempts to contact customer service through emails and Instagram messages, the only communication we've had from them was a request to verify our address a month ago. This occurred after our shipment was inexplicably cancelled. To date, we haven't been refunded, suggesting that the company might still intend to fulfill our order."