Michael L.
The Shop app is terrible. I did not get tracking info.
Well, the buying experience was a bit difficult since they use the SHOP app. I did not get tracking information. I struggled to find a way to contact customer service, and that is handled by a 3rd party as well. The first hard shell guitar case came broken But I must say that their customer service person did a great job and replaced the broken case right away.
Response from D'Angelico GuitarsJun 24, 2025
I'm so sorry to hear you had an issue. SHOP is a purchasing option on the site, but we do also offer traditional credit card payments. Tracking information often goes to spam and we're very sorry you did not receive it. We do not outsource our customer service, but unfortunately don't have a team on hand outside of our normal business hours which often leads to a delay in getting back to customers on nights and weekends. I am terribly sorry that the case came broken, but am happy our team is able to replace it for you. I apologize for the inconvenience and trouble with this one!




