Daiwa Massage Chair®Reviews of daiwamassage.com

After 2 years of not being able to get parts or service for my chair, I had the distinct pleasure of speaking with Charles in the service dept. when I say this gentleman was a saint I am not exaggerating. He was patient, kind and incredibly knowledgeable. I sincerely thought I would just be checking on a part and hoping I could find some one to figure out how to fix. Charles took the time to help troubleshoot and determine the part I really needed not the one I had been told. He walked me through with skill and laments terms. I can not express my gratitude enough! Thank you, Charles!

I'm very pleased. My Legacy chair airbags had gotten weak. They went out their way to meet my in town schedule - spent an hour replacing the motor etc. When that didn't work - first thing next morning they brought a new chair and I love it. They were friendly, helpful and responsive.

I purchased Legacy 3D 2019 while attending FLORIDA STATE FAIR. I was in severe pain headed home when I saw the chair demo section. Having experienced the chair at SMARTER IMAGE a year earlier I thought perhaps a sit would provide some relief. The sales person was very pleasant, assisting me in the chair. After 10 minutes i asked how much and will you take a deposit. After 20 minutes I walked to my car pain free! This chair is absolutely the best purchase I have made in my life. I use it daily, every morning I get out of bed and head directly to my chair. My friends enjoy it as well. The chair saves me time and money by eliminating my weekly chiropractor and massage visits. I LOVE MY CHAIR!

My mother purchased an AirMed 8000 quite a few years ago. She used it daily until about 2 years ago it just stop working. She asked the people she knew to see what’s wrong with it with no success the chair just sat in the corner. Today I was able to get it contact with Daiwa’s number 1 repair specialist Charles. He was able to troubleshoot that it is more than likely the fuse. He explained to me where the fuse was located and how to gain access to it. I was able to accomplish this task as the direction was perfect. In fact it was the fuse and as if it couldn’t get any better I was happily suprised to know there is a second fuse stored in the housing of the fuse in use. I was able to replace fuse immediately and the chair is fully functional again. I can’t thank Charles enough for my mother and myself. Daiwa is leading the market staffing employees like Charles. Thank you Adam Y

The service provided by your service technician was outstanding. Jaime was courteous and professional. He went above and beyond in customer service by cleaning and vacuuming the chair and surrounding area. The chair looked brand new and operated flawlessly. Thank you.

The service I received was extraordinary. Everyone was courteous, and very professional. They took their time to analyze my issue and solved it quickly. I was especially pleased that they took my calls almost immediately, even when in meetings. They make a great product even better because of the care and attention they pay to their customers. If you need help with your chair, they will give you the best in service expertise.

Technician name are Charlie and Helmet. Charlie helped me troubleshoot and ordered part and Helmet was FaceTime and guide me replaced broken part. He was very nice and patience. He helped me go through everything from the beginning to the end. My massage chair is working good now. Thanks Charlie and Helmet 👍

I called in for help with setting up my massage chair 9200. My movers had disconnected tubes unnecessarily and hooked up some incorrectly. The technician helped tremendously and was very patient and knowledgeable. Couldn’t thank them enough!