Electra S.
Lilli Does Not Like
I ordered one jar of the product for my poodle Lilli. When it arrived and we used it as indicated in with her food. She walked away. Didn’t eat. That evening we had to throw her food (kibbles) out and start from scratch. She was fine. In her morning feeding we decided to mix it with wet food plus the kibbles. She did not eat. Nothing we tried agreed with Lilli. Finally I threw out the jar. The product does have an odor. I had totally forgotten that when you place the order you have to auto ship. So I received a notice for the second shipment. I wrote 2 emails about cancellation my subscription and I have not heard back. Today I received the second jar. I have tried calling several times, but the phone rings like it is disconnected. The phone doesn’t accept text. So you have to make your own decisions.
Response from DogbioticsMar 16, 2026
Hi Electra, thank you for your feedback and sorry to hear about your dog's reaction. We have issued you a refund. Note that you do NOT need to sign up for auto-ship, but we see that you did and received a 20% refund. For especially picky dogs, we do recommend starting with a smaller scoop. Most dogs love the taste, and starting small can be helpful. Thank you, and we hope you and your pup well!