DadiReviews of dadikit.com

My kit was supposed to arrive yesterday (over a month after I ordered it). A few days ago I got an email saying it would arrive today instead. Today I get an email saying it will arrive tomorrow. All the while they are saying how critical it is to get the sample back in time.

I contacted them 2 weeks before a procedure that is going to effect my fertility for the rest of my life. I told them I do not have a local physical sperm bank and I wish to use their service. I paid and they schedule to deliver the kits one a week before the procedure and the other 5 days before. I received the kits and sent them back again in two different days. The morning of my procedure I get an email from them that says” Your Dadi kit arrived at the lab and unfortunately was not viable due to a known kit travel media issue. This should not be a cause of concern for your personal fertility as the kit failed”. And I should expect a refund in 10 days. DO NOT TRUST THESE PEOPLE, how are two different kits delivered in two different times both have the same issue? This is extremely unprofessional. Stay away from them.

Bad service... I followed the instructions to the letter which can be quite a hassle since you have to time everything right only for them to come back around and say that something was wrong with the kit they sent.. I'll use a local service instead. Not worth the trouble.

Customer service seems to really care. Any issues are promptly resolved via email.

I don't actually write a lot of reviews, but the experience here was so strange that I have to. I bought a kit back in December. It was a smooth checkout process. I had a bit of a unique compressed timeline - I needed the sperm analysis done as soon as possible for personal reasons - and I reached out if they could expedite my order. No one ever responded back to me! Instead, I waited over a week to get something and was left hanging and frustrated. I really get that they probably get a good volume of orders, and I know it was right around the holidays, when everyone's busy or labs are shut, but by ignoring me, I just felt like they didn't care. Still, I had to let it slide, it's almost too much to ask for an ecommerce company to have decent customer service these days, and I totally get it, it's expensive and folks like me can be annoying. The box itself was impressive. They made sure my sample would be secure back to the lab, and I appreciated it. The results themselves came as promised. So damn fast. On time. I've waited for COVID results much longer than I did for my samples with Dadikit. I didn't understand my results. The webpage information does not do a good job in helping me understand everything I want to know. I don't know, maybe I'm the kind of guy who needs to speak about it to understand it. These guys offer a call in service, so I scheduled a call. I actually missed the call by like 15 minutes, called, and the customer service rep was still able to speak with me. I was really grateful. So I had a decent experience in many places with these guys. But I have to give them a 1 because of some of the stuff that happened later. First, the person wouldn't speak about my results. They just kept telling me to speak with a doctor. I don't understand what the point is for me to schedule a call with them if all they'll tell me to is speak with a doctor. It gets worse. I asked to do so. They told me that they offer that serve, but it's in another package they sold. Something with a morphology report. I asked if I could pay extra to speak with a doctor. They told me I have to buy the whole different kit, produce another sample, get some morphology thing, before I could speak with a doctor. I get that customer service for ecommerce folks is bad...but this was a SCAM. Then I learned that they store my sperm, which I didn't need. It's fine - I wrote in asking them to destroy it. I don't want anyone keeping my sperm, but I also didn't realize that they'll just charge my credit card 99 bucks each year. I couldn't believe there was no place for me to opt out. After I didn't get help from them, why would I trust them to protect my guys? Get out of here. In the email exchanges that followed, they told me that they couldn't cancel my storage with them (WHAT???) and that their only option was to refund my order. I was fine with that - and actually pretty happy that for all the hassle they were doing the right thing and giving me a refund - BUT THEN THEY TOOK AWAY MY REPORT, MY DATA. I can't access my fertility information, I have no actual idea if they destroyed my sperm sample, and I'm worried about what they'll do with it. Dadi does the bare minimum well, and I actually wish for that I could give them a rating of at least 2 STARS or 3 STARS. But they don't care about customers in the way that I wanted. Even if you're just curious about your results, if you're worried about what they do to your sample or about sleazy tactics to get more money out of you, my advice to you: STAY AWAY.

We had an amazing experience with Dadi kit. and highly recommend this product for people who need home fertility testing. Unfortunately, I wish we didn't need this product but when my husband was diagnosed with stage 4 cancer, treatment starting in a week, extremely scared and anxious,a fertility clinic was not an option. We originally were not supposed to receive the kits until after chemotherapy started but thankfully, we were able to tell share our story with Dave. Dave made sure it was possible for us to safely freeze 3 viable samples before his chemo started. The communication was incredible through the entire experience and I felt like Dave genuinely cared about our story and did everything in his power to make sure our kits arrived before his treatment started so we ultimately had 2 opportunities where we could have had none. The other massive benefit of this product was the idea of being able to do this at home. My husband would unlikely have been able to have successfully comply in the medical environment and pressures of a fertility clinic.

Dave and Grace were nothing short of amazing to work with. The whole experience was easy and fast. I would highly recommend to anyone.

Ordered my kit over 2 weeks ago and Dadi.com stated that it would arrive yesterday, March 1, 2021. It never arrived on my doorstep. I called the customer service line and talked to a representative who stated that the kit had not even been dropped off at FedEx to be sent to me. He blamed recent "weather" for the delay. I complained that I had followed the directions... i.e. no ejaculation for 72+ hours...AND I made him aware that I was scheduled for a vasectomy in 5 days. The representative was not only unapologetic, but sarcastic in saying "Well what do you want me to do!?" Dadi.com never emailed me to let me know of any shipping delays or anything. They had plenty of time to make me aware of their "situation." Their customer service is horrible and I would not trust them as far as I could throw them.