DIANA B M.
The respond was immediate and I was…
The respond was immediate and I was able to speak with a live representative. Mac was helpful and patient with me.
Response from DacastDec 27, 2022
Excellent to hear. Thank you for your feedback Diana!

Dacast is a professional live streaming and video hosting (VOD) platform for organizations that broadcast on a schedule. Founded in 2008 and operating for 16 years, Dacast serves 2,000+ professional organizations including corporate and government teams, universities and schools, churches and houses of worship, and event production companies.The platform combines live streaming and on-demand video in one place: broadcasters can stream in high definition, archive and organize content, schedule broadcasts, and monetize through pay-per-view and subscriptions with an integrated paywall. The player is white label across all paid plans, so organizations control their branding and embed streams on their own site with no ads or third-party logos.For technical teams, Dacast offers a REST API, Player API, webhooks, mobile SDKs, and SRT ingest, plus simulcasting to multiple destinations. Security controls include password protection, geo-blocking, domain restrictions, token-based access, AES encryption, and DRM for on-demand video. Delivery runs on a global CDN, with China delivery available on higher plans. Support is provided by a human team [pending: confirm 24/7 wording], and every plan starts with a 14-day free trial.
Dacast (dacast.com) has 96 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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96 approved reviews, newest moderated first
DIANA B M.
The respond was immediate and I was able to speak with a live representative. Mac was helpful and patient with me.
Response from DacastDec 27, 2022
Excellent to hear. Thank you for your feedback Diana!
John K.
We've had an issue that we've been trying to get resolution on for over two days. We spoke to multiple customer service reps who appeared to just be "kicking the can down the road", so we were getting absolutely no resolution, but instead just lip service. FINALLY, I was fortunate enough to get on a chat with Daryll Lee. He was OUTSTANDING and actually resolved our time critical issue instead of just passing us along to others. I would STRONGLY recommend that you have Daryll Lee start training other reps on how to actual resolve customer issues. Before getting to him, I would've rated Dacast customer service as a 0 out of 10. He completely changed the game with the knowledge and persistence.
Response from DacastDec 21, 2022
We are very happy that Daryll was able to help you. Thank you for your input John!
James B.
Customer service rep (Mary-ann) connected fast and was very attentive to solving my issue.
Response from DacastDec 21, 2022
We are happy to hear that James. Thank you for your feedback!
Monica
Daryll was fantastic, really took the time to solve the issue completely, and was friendly to boot!
Response from DacastDec 15, 2022
So happy we could help Monica. Thank you for your feedback.
Nitin K.
Responsive team with positive results.
Response from DacastDec 14, 2022
Thank you Nitin! We are happy to help.
Joshua S.
Mac answered all of my initial questions promptly with no delay. I'm optimistic about learning more about the services Dacast has to offer. Thanks Mac!
Response from DacastDec 14, 2022
Thank you for letting us know! We are happy that Mac was able to help assist you.
Peter
Daryll was very helpful and knew a lot of information. When it came to a point that he was uncertain of the answer to a question, he immediately put me through to the proper department to help me further. Class A service!
Response from DacastDec 7, 2022
Thank you for your feedback Peter. We are happy to assist you anytime!
imca P.
nice interaction
Response from DacastNov 29, 2022
Thank you Tahra:)