DacastReviews of dacast.com

Response from DacastMar 10, 2026

Thank you for sharing your feedback, Carlton. We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify the situation. Following a detailed review of the account history, we confirmed that no explicit cancellation request was submitted prior to the 2025 renewal. While there were exchanges with our team in January 2025, they did not include a clear request to cancel the subscription, and the required cancellation process outlined in our Terms of Service was not completed. For the 2026 term, the cancellation request was received after the annual renewal had already been processed, despite several follow-up emails sent regarding the account status. As with most subscription services, plans renew automatically unless cancellation is completed before the renewal date. Although the renewals were applied in accordance with the subscription agreement, we understood that there had been a misunderstanding regarding the cancellation procedure. In the interest of resolving the matter amicably, we conducted an additional internal review and approved a 6-month prorated refund as a goodwill gesture. At Dacast, we are committed to transparent communication and fair resolution of customer concerns, and we appreciate the opportunity to work directly toward a solution. Kind regards.

Response from DacastMar 12, 2026

Hi Kelly, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing your account, we would like to clarify a few points regarding the billing concern. Our records show that your subscription renewed on July 8, and your request to cancel and inquire about the charge was received on July 9, after the renewal had already been processed. All Dacast plans are subscription-based and automatically renew at the end of the billing cycle (whether monthly or yearly) unless they are cancelled beforehand. When subscribing, customers are asked to review and accept our Terms of Service, which explain this renewal process and our refund policy as stated in these terms: “No refunds or credit will be issued if you or we terminate your subscription in accordance with these terms, unless (a) a general network outage or problem prevents you from using your account for a period of at least seventy-two (72) hours, or (b) otherwise agreed to by Dacast in advance.” Because the request was made after the renewal and outside the conditions outlined above, the cancellation and billing were processed in accordance with these terms. That said, we fully understand that unexpected charges can be frustrating, and we regret that the platform’s performance — particularly latency and encoding — did not meet your needs during your time with us. Our team continuously works to improve streaming performance globally, and feedback like yours is important to us. If you would like us to review the technical issues you experienced in Paraguay or discuss your case further, we would still be happy to do so. Please feel free to contact our support team with your account details so we can assist further. Kind regards

Response from DacastMar 18, 2026

Hi Jeffrey, Thank you for your feedback. We take claims like this seriously and would like to clarify a few important points for transparency. Your account was subscribed to the Annual Starter plan, which renewed on February 23, 2025, in accordance with the subscription terms accepted at signup. All plans offered by Dacast are subscription-based and automatically renew at the end of the billing period unless cancelled beforehand. These conditions are clearly outlined in our Terms of Service, which customers must agree to when creating an account: https://www.dacast.com/terms-of-service/ We would also like to address the claim that cancellation was “impossible.” Our platform includes a standard cancellation form within the account, which allows the account owner to request termination and disable future renewals. During our correspondence, our team provided instructions to complete this process so that the subscription could be properly cancelled. Additionally, a payment dispute was opened with your bank shortly after the charge. When a dispute is filed, payment processors require merchants to wait for the bank’s investigation and decision before issuing any refund or adjustment. This means we are not able to process refunds independently while the dispute is active. We regret that this situation became frustrating and that the conversation escalated. Our team’s goal is always to assist customers respectfully and resolve concerns in accordance with our policies. Kind regards

Response from DacastMar 24, 2026

Hi there, Thank you for your feedback — we’re genuinely sorry to hear about your frustration and apology for the delay. As outlined in our Terms of Service, all our plans are set to renew automatically at the end of the billing cycle. This is a common practice across the industry, designed to ensure uninterrupted service unless a cancellation is requested beforehand. That said, we completely understand your perspective, and we’re sorry for any inconvenience this may have caused. Your feedback is important, and we’re always looking at ways to improve the overall experience for our users. If there’s anything we can review together or clarify further, please don’t hesitate to reach out to our support team — we’d be happy to help. Best regards, Vincent

Response from DacastSep 28, 2022

Hi Luis, Sorry to hear that you’ve had this experience. I was trying to look for your account based on your name here on Trustpilot, but couldn’t find your account or any tickets. If you could please send us an email at [email protected] we’d love to work with you to see if Dacast is a fit for your needs! Thanks, Karmen