daals.com USAReviews of daals.com

Ordered a couch.. missed my delivery driver on Monday. Aug 18 They won't let me pick it up at delivery warehouse and are trying to extort an extra $800 for storage and delivery fee even though I tried to get it next day Stay away from these clowns. Total scam. Called attorney general office in NC to report

Wanted to purchase 9 pieces of furniture from Daals for just over $3K. No discount codes seemed available online so I contacted their customer service team multiple times about getting a first time buyer discount code and/or a U.S. military discount code (my husband is retired U.S. Army (Vietnam)) and they outright refused to work with me on either of them without discussion. Horrible service especially given the terrible reviews of the quality of their furniture at the prices they charge.

HORRENDOUS experience. The table came chipped and not the color we expected and they are making us pay $350+ for a return label and pay a 25% restocking fee which is around $150. So we are out $500+ and the table came CHIPPED!!!! Customer service doesn't care at all and seems to copy and paste from a script. PLEASE AVOID COMPANY AT ALL COSTS!

DONT BUY. Horrible customer service - we received a damaged item and the company has taken to accountability or provided any timely support. We’ve been sleeping on the floor for 2 weeks because they sent us a broken bed and refuse to tell us when a replacement part is coming. STEER CLEAR.

Do NOT buy furniture from this company. Worst products and customer service ever. They respond to your emails and say they'll get back to you but they never do. Not a single employee ever got back to me as promised. They have the worst delivery company (METRO) handling their products and they force you (not them) to communicate with the delivery company that never responds. After they extorted me for an additional $150 to hold my furniture in storage (which I did not request or want), I finally got the product (two months later). It was not what I expected at all. This furniture is beyond poor quality and built for someone no taller than 4 feet. The sofa sits VERY LOW to the ground. If you enjoy sitting on a toilet, you might like this furniture (although a standard toilet sits 2 inches taller than this sofa). And there is black Velcro on every cushion so they can't be interchanged or flipped if necessary. Do yourself a favor and shop at Jennifer Taylor, West Elm, Wayfair, or Birch Lane (all of which I've bought from and loved). All have better quality, lower prices, and superior customer service.

I ordered a chest from them a month ago and still arguing with their customer service. The chest has a obvious misalignment between panels, skewed deco raffia over the drawers, peeling off drawers, and two of the handles are missing! I recorded videos and took pictures as they requested, and they replied that they think those things fall into their "manufacturing tolerance". On the top of that, they reply one email per day if you are lucky. They also indicated they won't accept a return without the original packaging, but the delivery guy took away the empty box when they left!! The whole thing looks like a scam and I'm considering report it to related department...don't trust the reviews on their website!

This seems outrageous to me. I spent $900 on a bed. You sent me the wrong size. Now you want me to spend approximately $300-400 to return it to you, and then spend an additional $900 to buy ANOTHER bed, so that HOPEFULLY you send me the correct size this time? Is this a scam? It just sounds outrageous.

Bought a dresser thinking it would be good quality, it had a rating of 4.8 on the site. I saw a cheaper version on Amazon for half the price but I wanted something that was high quality and would last long. It is not good quality, it’s cheap material and I would’ve honestly been better off buying it on Amazon. The dresser already is starting to look worn out and it’s not even been a week. I reviewed the product on their site and they didn’t even publish it! I think they only publish 4 and 5 stars which is extremely deceptive. Save your money and buy elsewhere.