daals.com USAReviews of daals.com

Upon putting a $179 coffee table together it broke. We did not use force or a hammer as the directions suggested to be safe. When placing the top on to the dowels of the base, the dowels shot through the top. I reached out to customer service via email (chat is not an option for US customers and there is no number to talk to a person) and was told since it was not a transit issue they could not do anything and was suggested to use a third party to repair. I then reached out to their business chat on Facebook and was told the same thing and only offered an apology with no actual resolve. I even asked if it is possible to get a replacement top to purchase and this also was not option. The coffee table top clearly had a quality control issue if it was not able to withstand just being placed on the dowels for installation and needs to be replaced. It is not acceptable to be told since it happened during assembly it cannot be fixed. We had to put it together…it is not our fault the top could not withstand the directions for assembly. Customer service is non existent. Once it leaves their facility you are on your own and their customer service is basically a grievance line with no solutions - they offer apologies and that is it. I also had to ask four times the status of the other piece I ordered before someone actually addressed that issue. There was a shipping delay and the other piece I purchased and it was I limbo for 11 days. This could be a fedex issue and I’m told Daals is investigating but just another example of disappointment. It ended up being lost and I was refunded. But I’m still out $179 for a broke coffee tables, $59 in shipping and taxes. For the price I paid it’s incredibly frustrating to have a piece of furniture I cannot use because of damage that was outside of my control and then have my other item

Daals review Beware! This company does not follow their own return policy. Before I order from a company I have never used I do make sure to read what they have stated in the event there are problems. I ordered 4 chairs from them and all 4 had defects on the back. The upholstery was not pulled tight and had visible waves in it. They are located in the UK so it takes 24 hrs to receive a response from them. I sent a picture of the first chair I pulled out which ended up being the worst one. They responded asking for a picture of each chair which I unboxed and sent. They then asked me to send pictures of all 4 chairs in one picture which I did. They responded saying they determined the defects were “normal” for the product and I was still able to return the product but I would need to pay for the return myself (to the UK) and there would be a 25% restocking fee. This is the process they have stated for someone who has changed their mind. Their process for a return for a product that has issues does not state this. The chairs cost $450, the 25% restocking fee is $112.50, and if I am lucky, each box of two chairs will cost at least $350 ($700 for both). Pretty sure they know any customer in the US is not going to pay double what they paid to send the product back so why would it matter if they followed their own policy or not. I am stuck with them and they know this. There is also no customer service number. My final response was to ask for a number to speak to a live person. Good luck to me!

We received our bed timely but it was missing the slats. It’s been 2 months after reporting the issue and we still haven’t received the missing pieces. Customer support seems nice but there’s no transparency on the issue and it requires a lot of chasing and follow up to get any information. There’s no customer support phone number. I’ll update this review if we ever receive the missing slats.

Daals SUCKS!!! I bought 4 items worth $1400; when I ordered, they said it would be delivered within 8 days. 8 days later, with no updates, I reached out to ask for one. Thats what the nightmare really started. Over several days, it took a lot of back & forth for them to finally tell me that 2 of the items were out of stock and not available FOR ANOTHER 2 MONTHS. They told me I could pick 2 replacements but guess what; none of that was in stock either! Meanwhile, I kept asking them to send the other 2 in stock items which they kept ignoring. Finally, they told me that they could NOT ship me even the in stock items because that would incur them more shipping fees. TLDR: their US customer service is painfully slow. They purposely evade questions to stall for time. They are not transparent AT ALL. They will sell you items they don't even have and then expect you to pay the price for more shipping due to their supply chain issues! Now I'm in a home with no furniture... thanks Daals!!!

I purchased a dining room table for nearly $900, and while the design is beautiful, the quality of the finish is shockingly poor. The tabletop arrived with only a very light oil/wax treatment (which was never mentioned in the product description). Within days of normal use: • A simple wipe with a clean cloth removed some of the finish. • food that got on the table while eating left a permanent stain on the surface despite being cleaned immediately. This is marketed as a dining table, but it is completely impractical for dining unless the buyer spends additional time and money applying their own protective finish. For the price, I expected a durable, sealed surface that could withstand normal family use. I reached out to customer service and was told I could “apply more wax or varnish myself.” For a $900 table, I shouldn’t have to finish it at home just to make it functional. I’ve gone back and forth with them and they refuse to help me or offer any sort of refund. If you’re buying their dining furniture as a showpiece and don’t plan on actually eating at it, you may be happy. But if you need a real, usable dining table, be prepared for a frustrating experience.

Stay away!!! They sent me a a chair with a broken leg and did not accept the return as they don’t accept “damaged products”. Basically I paid for a chair that can’t be used and their solution was for me to look for someone in my area to fix it.

Received a chair with nicks, scratches and a giant crack in the wood. They refused to acknowledge they were defects and would not accept a full return. Only a change of mind return where I pay the shipping costs and a 25% restocking fee. Shady company all around, they deleted my review on their website and delete all negative comments on social media. I reached out there a few days ago and saw so many negative comments. I went back today and they’re all gone. They claimed they sent me a DM but they did not. Lots of lies a deceit.

The delivery company were extremely rude on the way to delivering our order of more than £4,000 in goods. When they finally arrived, they dumped all of the boxes (some on the public path) in the pouring rain and left. I would never buy from this company again.