daals.com USAReviews of daals.com

The furniture was poor quality and to return it wo uld cost more than the cost of the furniture

Do not buy! I have a long story about the quality of their products, but I won’t go into it. Bottom line, I put together a triple dresser. When I stood it up, it literally aa CRUMBLED! As bad as that is, my biggest complaint is about the Customer Service. A man was very polite every time he told me that it was my fault THEIR closet fell apart. Furthermore, their website makes it appear that the piece I ordered has over 1700 positive reviews. However, when I went back later and looked at those reviews, very few were actually about the closet. VERY MISLEADING! My advice: JUST DON’T DO IT!

This is the WORST company ever! Garbage defected furniture and terrible customer service. All items are defected and smell of toxic chemicals. If you want a return it's a 45% restocking fee. THINK TWINCE before buying this garbage!

I’d give this a 0 if I could. They sent wrong product and are charging restocking fee and return shipping to return it. STAY AWAY!!!

Don't be fooled by their FAKE five star reviews every second hour. Do not buy from Daals. This is by far the worst retail experience I have ever had. The delivery service was unacceptable, the product quality was extremely poor, and the returns process and customer service were handled in an aggressive and unprofessional manner. I purchased a bedside table and a chest of drawers for £730. The items arrived after three weeks, and the two delivery drivers left everything on the ground floor, refusing to carry the boxes upstairs. They stated this was “ground floor delivery only” and told me to “read the website.” I was left to carry three very heavy boxes upstairs by myself. Upon opening the bedside table, I immediately noticed that the colour looked nothing like the photos online. Despite this, I initially decided to keep it to avoid the hassle of returning it. However, once assembled, there were large gaps between the drawers and the frame, with the sliding rails clearly visible. This is not acceptable for furniture at this price point. I sent photos and videos clearly showing the issue, but Daals refused to acknowledge it as a fault, claiming that this is “how it should look.” I then requested a return, but was told I had to organise and pay for the return myself, and that they would not provide a return label—even though the item was clearly defective. I was forced to transport the item back to Coventry in my own car. It has now been 13 days since the return, and despite multiple follow-up emails, I still have not received my refund. I have been told the product “needs to be inspected for damage,” which is unreasonable given the clear evidence already provided. This company’s behaviour is unacceptable. Daals appear far more interested in avoiding responsibility than supporting their customers. I strongly advise others to avoid purchasing from Daals. they are an absolute liars and scammers.

- Shipping took 17 days rather than 3-8 days claimed on the website - Customer support, while polite, was entirely unhelpful and available only via email (no phone number to call) - Return policy requires 25% fee, even if the advertized service was not rendered by daals - Several furniture parts were damaged/chipped - While prices are on par, quality is far below and assembly duration far exceeds that of Wayfair, IKEA, or Nathan James

No customer service- I have a duplicate order and within hours I communicated to cancel the duplicate. I was told the item was canceled and two days later I get an email saying the order could not be canceled. Do not order anything from this company! Its an expensive gamble at best.

To give you the short and sweet, the wait time is astronomical and restock fees are 25% on top of that.They do not have customer service phone numbers.They will not honor anything that they promise on their website. Multiple emails later.. no couch, no delivery. No cancelation