daals.com USAReviews of daals.com

I ordered bedroom furniture from Daals that was originally scheduled for delivery on 3/3/26. For that delivery I received a text message confirming the date and four-hour delivery window. I needed to reschedule, so I called and we scheduled for delivery on 3/10/26. I never received written confirmation of the time, so I had assumed the window was 8am - 12pm, as previously scheduled. On the morning of 3/10/26, the driver arrived shortly after 7am to deliver the furniture. I was at the gym and missed their phone calls. I called the delivery company back around 7:50am and let them know that I was at home and would be available all day to accept delivery. They indicated that since I missed the delivery, they would need to reschedule for a later date. We then scheduled delivery for 3/17/26. I received a text confirmation with the date and four-hour delivery window. A few days after rescheduling I received an email stating that I needed to pay a re-delivery fee of $300+ and a storage fee of $115. Long story short, I have been back and forth with the company for days trying to resolve this. Their final response today was that they would be sending the furniture back to their warehouse and I would be responsible for a 25% restock fee (my order was $1100), as well as delivery and storage fees. I asked for a reasonable option and that's what was offered. Daals has been horrible to deal with.

My experience with Daals has been the single most frustrating experience ordering anything online in my life and I wish I had known what their ordering process was like before purchasing. I ordered a matching couch and pouffe from them because the product page stated delivery would take 3–8 business days. That timeline was a big part of why I chose to order. I was charged immediately, but after placing the order I received no confirmation from Daals, no processing email, no shipping notice, and no updates of any kind. The only thing I ever received was an automated receipt from Shopify. Period, and it’s been a month. I have reached out to them many times though. Here’s what happened: after hearing nothing for over a week, I reached out to customer service to figure out what was going on. That’s when I was told the item was “in transit to their warehouse.” So basically, they didn’t even have the product when they sold it to me and the advertised delivery window was never realistic in the first place. Days after that, after repeatedly asking for updates, I was then told that the pouffe is actually out of stock with no restock timeline. This is a product they were still actively selling on their website with the same delivery estimate. I was offered the option to swap it for a completely different item or wait indefinitely until it might come back in stock, which doesn’t make sense when the whole point of ordering was that the pieces match, but also… wait indefinitely when you’ve charged me for it? Makes sense. What’s even more concerning is that more than a month later I still don’t have a clear answer about the couch, which is the main item in the order. No shipment confirmation, no delivery estimate, nothing. The entire experience has felt like I’m completely in the dark about an order they had no problem charging my card for immediately. The lack of transparency about stock levels, the misleading delivery timeline, and the slow, vague responses from support have made this one of the worst online furniture purchasing experiences I’ve had. I’m still couchless in a new home because of this irresponsible and terribly managed company. If you’re thinking of ordering furniture on any kind from Daals, don’t.

Awful furniture with even worse customer service! We ordered a king bed, two nightstands and a dresser. The king bed is about 10 inches too long for our mattress so anywhere you put the mattress either the pillows fall in or you can see about four slats at the foot of the bed and both nightstands and the dresser have completely different colored legs than the rest of the furniture. It looks like they sent us the wrong ones. There are also weird marks and white powder to make it look rustic everywhere we have sent about 20 emails and they time to respond and when they finally do, it says if they are starting a brand new conversation each time and do not read any of your previous messages. This is such a joke. I have asked them in six different emails to initiate a return and in every response, they’re asking me for photos that I’ve already sent them. Avoid at all costs!

Terrible overall experience. Daals.com shipped us a new 3-drawer dresser, which arrived damaged with multiple defects. In addition to the defects, the dresser was cheaply made and of overall poor quality. Although we promptly notified daals of the defects and followed their return policy, their Customer Service Team refused to accept the return and continually requested additional unnecessary information be provided. Eventually daals just stated that they could [would] not accept returns of any previously damaged merchandise even if it was shipped that way initially. Needless to say, the customer service provided by daals was useless. Although I've given daals a 1 star rating here, that's only because I had to check one to begin my review. The company truly deserves "0" stars. If we had researched daals.com better before ordering, we would have learned that they are not accredited by the Better Business Bureau and are widely known for the poor quality of their products and lack of responsible customer service. WE will never do business with daals again and we recommend the same to everyone else. Please Do Not Shop at Daals!

Sofa looked beautiful online. The pieces arrived and carried in by 2 young delivery guys who spoke little English. Dumped the boxes and left. I’m in good shape at 74 , but it was annoying to get no assistance removing pieces from cardboard boxes and assembling. Obviously left the cardboard which I had to cut up and recycle. Sofas are cheap with black Velcro on the backs and bottoms of the cushions. Cushions sag in the middle when sat upon. Ottoman is huge and taller than cushion height so when you put your feet up, your upper body is lower than your legs, which feels odd. The arms are very low and even with pillows, it’s difficult to lean against the arms or even take a nap without the pillows falling off. The fabric is NOT velvet but some sort of microsuede. I bought this sofa as a substitute for the sofa I really wanted but having a cat and dog necessitated a cheaper choice. My cat Jake enjoys napping on it. At least someone likes it

Bought the Greenwich dining chair in rust velvet. While it was sturdy and the upholstery well done, the seat height was more than 1" lower than advertised product dimensions. Customer service explained this is within their product tolerance, and likely due to the wood frame expanding/contracting. My refund/return request was refused, the only resolution offered was to pay return shipping and a 20% restocking fee. The Daal's return policy states that quality issues must be reported within 14 days; I contacted CS a few hours after receiving the chair. It seems the company does not want to incur the cost of a refund/return under any circumstances, and the return policy regarding quality issues is entirely subjective. BUYER BEWARE.

I am unable to review the products, only the online purchasing experience and customer service. I ordered a couch and ottoman but the ottoman would not be available until early March. Rather than send the couch now and ottoman later the company would only ship the two items together and didn’t even offer to let me pay separate shipping for the ottoman when available. I had to cancel the order because I need the couch well before the proposed ship date. I have not yet received confirmation of a refund either. Horrible customer service. I would not recommend buying from daals.

Horrible experience. The product didn't match the photo and the product was poor quality. I returned the item and they said they never received it. I sent documentation of the return and they still kept my money.bits a rip off!!!