daals.com USAReviews of daals.com

I ordered two armchairs, they charged around 1000 to my credit card. Chairs never arrived. Contacted customer service a week after ordering, got a “sorry for the delay” but no actual lead time. Contacted them again a week later, they told me they were out of stock with my selection and would I please select something else?? No offer to refund my money. I doubt I would have even that info if I hadn’t contacted them. I asked them to return my money, no response, nothing credit back to my account. There’s no response when I call. This company just wants to steal your money.

Absolute worst customer service I have ever experienced. Ordered 7 pieces of furniture. Dresser did not arrive. Took weeks to get a replacement ordered. When this replacement arrived only one of two packages was delivered. Took another month for any solution. Customer service kept me hanging on saying they were ‘investigating’ so after over two months of waiting I requested a refund. They only refunded me for the item and not the tax. As I had also purchased the matching nightstands I reordered the dresser. I requested that the $19.99 delivery fee be refunded for my troubles, as I had previously not had to pay delivery. This request was declined. Asked for replacement for scratched drawer and missing knob over 8 weeks ago and still yet to be resolved.

I ordered a bed on April 28th and it was supposed to arrive within 8 business days. The company debited my bank acct within 10 seconds. It's now March 8th, and I have no confirmation #, no shipping date estimate, and, while I receive responses from customer service, they still will not provide any relevant information. I'm going to contact my bank to stop payment. Avoid this company!!!!

Ordered a bed. Never received a receipt that I ordered it. No phone number for customer service. Only emails. Requested receipt multiple times - 3 weeks later still no bed and no receipt. Cancelled the order. No refund, no receipt no bed. Opened dispute with credit card. This appears to be a fraudulent website.

THEY DO NOT HAVE A USA ADDRESS SO YOI ARE NOT ABLE TO FILE A BBB COMPLAINT. After two weeks and no delivery I contacted the company and they assured me the order was processing, after multiple inquiries finally they admitted to a mistake and would “deliver right away”. When delivery happened I only received a rug, NOT the couch as I was told it was damaged in transit. I contacted the company and asked when they would send a new one and they said after the did an investigation with the delivery company. 5 days later, still no repo we to when the delivery will happen. I now asked for a refund and they told me no due to the couch already being in transit. Yes, the damaged couch… so I am expected to wait until THEIR INVESTIGATION ON THEIR delivery company to either get a couch or money back. Meanwhile this couch was purchased for a business that cannot wait any longer and their response is to put ME AND MY BUSINESS AND WALLET on hold BECAUSE OF THEIR MISTAKE. Terrible customer service. I don’t trust them. HOW CAN I FILE A BBB COMPLAINT for my money back when they hide where and who there are!?!

Daals was an incredibly frustrating company to deal with. We paid $150 for shipping and delivery with the understanding that our couch would arrive while we were in town, and that did not happen. Instead, we got a delivery notification only 30 minutes before the truck arrived, on a day we were not expecting delivery at all. We were out of town and had to scramble to find someone to go to the house and sign for it, which cost us extra money. Because the couch was not delivered when promised, we also now have to spend even more money to hire someone to assemble it for us. To make things worse, when we reached out to customer service to ask for a refund of the shipping cost since the delivery timing was completely mishandled, they refused and were rude, dismissive, and unhelpful. Overall, this was a stressful, expensive, and disappointing experience. Poor communication, poor service, and no accountability. I would not order from Daals again.

Ordered sofa feb 17 now march 21 still no sofa.. can’t speak with live person only through emails… still don’t know if I will receive sofa… awful customer service service…

STAY AWAY - Damaged Goods, Terrible Service, Refused Disposal Costs DO NOT ORDER FROM DAALS. I wish I had read reviews more carefully before purchasing. This has been a nightmare from start to finish. DAMAGED MERCHANDISE - TWICE: Ordered a $700 armoire. First delivery arrived severely damaged - broken panels, scratches, unusable. After weeks of back-and-forth (only via email, no phone support), they finally agreed to send a replacement. WRONG + MORE DAMAGED: Second shipment arrived - not only was it the WRONG item, but it was even MORE damaged than the first. Two failed deliveries, neither piece usable. CUSTOMER SERVICE NIGHTMARE: Only available via email (no phone support) Responses only during odd hours Takes days to get replies Zero accountability or urgency Took WEEKS between first damage report and replacement shipment REFUSED DISPOSAL COSTS: After two failed deliveries, I requested a refund. They agreed, BUT refused to arrange pickup or cover disposal costs for THEIR defective merchandise. I now have three enormous boxes of broken furniture weighing around 300 lbs that I have to pay over $200 to have hauled away. When I explained the boxes are too large/heavy for me to transport and requested they arrange pickup or reimburse disposal, they refused. They expect ME to pay to dispose of THEIR garbage after wasting weeks of my time. WHAT YOU NEED TO KNOW: Quality control is nonexistent Customer service is email-only and painfully slow They will NOT take responsibility for their failures You will be stuck with disposal costs for damaged items Zero accountability I will be filing a credit card dispute and BBB complaint. Save yourself the headache and buy from a reputable retailer with actual customer service. This company is not worth the "savings." Would not recommend to anyone. Total waste of time and money.