daals.com USAReviews of daals.com

The furniture arrived significantly later than was indicated. When I called the shipping company, they let me know that they delivered only once a month to Asheville NC. The Henrietta 3 person green velvet couch is pretty, so if you just want it for images it will work. But the couch is very hard to sit on - extremely uncomfortable. My daughter is only 5'3" and it's very uncomfortable for her, and I'm 5'6" and I just cannot get comfortable. The Henrietta 2 person loveseat is a little bit more comfortable, but only barely. Both pieces need to be returned. To return, they want the pieces in the original packing and I have to find a courier to do the return and they charge a 25% restocking fee. When I looked at the return policy before purchasing, I used their reviews of their products to decide to take a chance and know I could possibly be losing hundreds of dollars on the purchase, but decided to take a chance. I would high recommend that no one do this. We're all pretty used to being able to return things without these high fees and barriers. I will just have to pay, but what a regretful purchase.

Site says 3-8 business days for shipping. It’s been 10, The tracking number shows it hasn’t been shipped yet. Site also says cancellations can be done via chat or email. I did both. Both told me that they cannot process a cancellation. I need to reach out to my credit card to do a charge back. If you’d like this experience, then use this site

DO NOT BUY FROM THEM. Horrific customer service. Ordered a desk for $300+ and tried following the instructions. While repositioning the partially assembled desk, the whole thing twisted on me and tore several of the screws out of the particle board, damaging two panels beyond repair. There were no notes or warnings in the instructions indicating that you needed to reposition the assembly with extreme care or that it required multiple people to reposition it to avoid twisting. I contacted their customer service and they said they have discontinued their replacement part service and suggested I contact a third-party repair person (despite my telling them the two damaged panels were damaged beyond repair). Then they offered me a $90 refund...then offered me a 30% refund as their final offer. I reported the purchase as fraud to Chase, filed complaints against them with the US FTC, econsumer.gov, Maryland Consumer Protection Division and have left multiple negative reviews on Reddit, here and elsewhere.

They market themselves in the United States, but they don't tell you where they actually ship their furniture from. Their website states that delivery takes 8 days. The bed I ordered arrived a month and a half later—and although I ordered a King size, they sent me a Full. Since I hadn't taken a screenshot of my order, they claimed that I had, in fact, ordered a Full. I sent them numerous emails requesting delivery updates; they consistently replied that the item had already been shipped, continuing to lie to me in this manner. When I asked them to cancel my order, they sent me a fake tracking number—and they kept this up for weeks. I want to return it, but they are demanding that I pay a 25% restocking fee plus whatever shipping costs are incurred to send it back to their storage facilities. They shipped that bed from another country, yet they were never able to tell me exactly where it was coming from.

I strongly recommend avoiding purchases from daals.com. The products I received were very poor in quality, and the customer service was equally disappointing. Overall, I had a really bad experience and would not recommend this website to others.

Months later, Daals continues sending the same scripted responses demanding “clearer evidence” for a defect that has already been repeatedly explained and documented as internal and felt during use, not reliably visible on camera. I have provided photos, diagrams, detailed written explanations, and multiple videos in good faith regarding a defective $1,300 sofa reported damaged on the day of delivery. Instead of offering a reasonable resolution, Daals continues hiding behind “internal teams” while refusing access to any actual decision-maker. In my experience, this process is unethical and appears designed to avoid resolving legitimate defective product claims. As a result, I have lost $1,300 with no refund, no return, and no resolution. US customers should be especially cautious, as support is limited to email and operates outside US hours.

Absolute garbage. I cannot imagine these other reviews are real. The wardrobe arrived with two big pieces completely broken in HALF. It's unusable. I sent a photo of the broken pieces and the customer service asked me for all of this as thought I have time to deal with this: A clear photo showing the main issue -- it was already provided!! A photo of the full item -- we didn't finish assembling since the middle section is unusable! Photos of both the inner and outer packaging A photo of the batch number (usually found on the side of the box) A clear, close-up photo of shipping label I think this company is fraudulent and a total rip off for cheap particle board product.

Check return policy. Ridiculous return policy to avoid return process. Will never order here again.