daals.com USAReviews of daals.com

I recently bought an extending table from this company and was so excited to have it as it looked great but when it arrived the parts were in the wrong boxes and the bags with screws etc were all cut open, with many of the required pieces missing. On top of that the table top was scratched and marked heavily. After telling daals they told me the table was new and then admitted it was second hand, which it didn't say on the website, meaning it was listed illegally and that they missold it to me. They have since tried to send me on a goose chase to various people in the company over the last two weeks and are refusing to send me the missing screws and parts or even offer me some sort of compensation. Awful company. Update: They are now refusing to take the table as the packaging they supplied it in was damaged and are saying I have to provide the packaging even though it's them who have failed. Terrible terrible company.

Poor customer service. We ordered a table that was delivered on 28th December. Unfortunately when the table was extended it didn’t close properly which meant there was a gap on one side. We contacted Daals straight away, they asked for pictures so the they could be reviewed. Then the fun started! After 27 emails and umpteenth phone calls, they have this week managed to deliver us a new table top. They have caused a large amount of stress to myself and my family, my husband had to have half a days holiday from work, but their driver was unable to read road diversion signs and didn’t have the decency to call us but just didn’t turn up! I’m writing this review on here as I’m sure all Daals will have to say is “I understand or I’m sorry” neither of which we now believe. Do not bother with this company UPDATE Daals asked for proof of purchase because they couldn’t find it, we asked for compensation and had a response saying they are very busy, strange that. After reading other reviews on here it looks like it’s not just us but lots of others have also had lots of stress put on themselves due to this diabolical company, and we’re still waiting! AVOID AT ALL COSTS!

I've been trying to return very poor quality bedside set of draws for weeks now. Not only did they make me unpack the whole order and take photos of every individual part to return it but after weeks of back and forth they then turn things over to their collection team. It's been weeks since then and I still have heard nothing. DO NOT PURCHASE ANYTHING THEY ARE TERRIBLE.

I've been trying to return very poor quality chairs for 23 days now. Not only did they make me unpack the whole order and take photos of every individual part to return it but after days of back and forth they then turn things over to their collection team. It's been 7 days since then and I still have heard nothing. Bad quality. Bad customer service. The photos are nice online but you can do better and cheaper elsewhere!

Their customer service is honestly shxx, a man answered my call and probably thought my case is too complicated to handle and he hanged up!! It’s ridiculous don’t recommend to buy from them.

I bough 8 dining chairs and now a year after the purchase one of them broke, leaving my normal weight guest on the floor badly bruised! When I complained about the durability of the chairs they've only said that the 12 months warranty was expired. So they mean they chairs only last a year! Disgraceful customer service and policy! Stay away as although their products look good online, they are of bad quality.

I would honestly give 0 stars if I could. I bought a sofa that is shown as a very dark green on the website with a token sentence about how colours may be slightly different etc. The sofa arrived and was a bright green as opposed to the dark shown on the website - SIGNIFICANTLY different to the colour shown on the website, there is no way it can be described as slightly different. Daals offer 30 day returns but the customer has to pay to return the item! It's hardly like returning a pair of slippers - I've had to pay for a courier to ship a heavy sofa back. After doing some research, it is illegal for Daals to do this; if the item is significantly not as described they have mis-sold it and created an unfair consumer contract and should cover the cost of the return. Every time I speak to one of their customer service agents I get an extremely patronising reply telling me the colour difference was my 'personal preference' and loads of other useless information and no one acknowledges the fact that Daals are not allowed to do this. AVOID this company at all costs, horrific products and even worse customer service.

Bought furniture for whole flat from Daals, not good quality but looks ok so kept it because will probably only live here a couple of years. Put a cup with a wet bottom on the coffee table and the veneer melted away like tissue paper. Contacted customer service and they asked for more photos which I sent. Got a second email asking for more photos from some else which I sent. Got a third email from someone saying they couldn't do anything about it because the warranty doesn't cover cosmetic issues only manufacturing! Why I've no idea and why I had to send three emails when they knew they wouldn't cover it I don't know. Edit: The legs are now turning green. They are using a fake trust pilot score on their site.