daals.com USAReviews of daals.com

I would give them a 0 if I could. I bought a dressing table from daal, the drawers do not go in so I contacted customer services on the 17th, it is still not resolved despite calling several times, asking for a manager to call back 4 days ago and still nothing. Do not buy from here, if it goes wrong, they just don’t care. Appalling customer service. Update- still waiting, it’s been 10 days and still no one has come back to me with a resolution or an update with the problem. Please don’t use them, I’m sure it’s great if it all works but it is awful when it gives wrong. Pls look at the negative reviews first before buying.

I placed an order for two Anya bedside tables. The delivery was quick but one of them arrived damaged. I contacted customer services immediately and they agreed to send out a replacement part. That part arrived quickly but was in even worse condition than the first. Again I contacted customer services and they agreed to send out another. Again this replacement arrived in poor condition covered in manufacturing defects and scratches. They’ve offered me a 30% discount to keep the original damaged table. Total unacceptable, why should I have to live with a damaged item because of their total lack of quality control.

I would give a zero if I could. paid extra to have a bed delivered the next day but it arrived three days later, there was no communication and left to be waiting all day for it , messaged and emailed them a few times with no reply. In the end had to ring a dozen times before we got through to someone. Once delivered i asked the guys to take it up to the bedroom for me because it’s heavy, they refused and said it’s against company policies and not insured to do that. The company is unethically full of false advertising and the service is definitely non existent.

As everyone else has said, Awful awful awful customer service. Avoid ordering from this store at all costs. We had a large amount of furtirure ordered last year and had problems with 2 items and even though its under 12 month warranty, the customer serivce department are just not interested in helping us fix the issue or return the item or any help at all. I wanted to order more stuff with them but I will NEVER order again.

Really bad. Do not order from them, I ordered a table and was told it would be delivered and it was not delivered. Did not offer anything for the inconvenience and told it will be delivered a week later. No dispatch updates no communication to say it’s out for delivery.

We initially paid for express delivery and made it very clear to customer services that we wouldn’t be able to receive our parcel at the weekend as we weren’t going to be in and there was nowhere the items could be left. We were then informed that the delivery was being attempted on Sunday and when we had to reschedule this meant the delivery would have been after the 5 working day express delivery period. We were told that we wouldn’t be refunded our £30 express delivery fee as this was company policy even though this isn’t made clear anywhere on the site. The position after we requested a reschedule is that this goes back to the planning team and we haven’t been provided with any sort of understanding of when we will receive our items. Customer service is very much “computer says no” and there was zero flexibility which is incredibly disappointing after paying £1500. Be very careful when ordering with this company, the communication is extremely poor and confusing and the customer service is horribly inflexible.

DO NOT USE THIS COMPANY...Took delivery of 8 dining chairs 6 weeks ago. First chair was clearly damaged pre packaging at the factory. Contacted Daals who asked if we could unpack and assemble the remaing 7 which we did, each taking an hour to unpack and assemble. All 8 had a fault or damage and Daals asked for a photograph of each fault. After 3 weeks they asked for a video of each fault which was supplied. Now after 6 weeks of being unable to use the goods we have been offered a paltry 20% off, and on one chair which was stained we asked if we could simply have that part replaced, we could but that would mean the discount would be removed. Have today been informed that the 20% refund will take up to 14 business days so in all we will have wasted 9-10 weeks. Embarrassing and shameful customer service from this company, I would assume that the goods are shipped direct from a manufacture because no decent, honest company would send out goods clearly damaged at the factory.

Awful I wish I had seen these reviews. The customer service team are really awful people, no empathy no understanding and apparently no one else to talk to. I have no idea what the interview criteria is for the people who work for this company but there training is in how to rip people off and leave them out of pocket.