daals.com USAReviews of daals.com

Sent a chair cushion that arrived smashed against the chair leg, leaving a massive permanent dent in the cushion. I contacted Daals, but they said I would have had to document the whole unpacking process to prove it had arrived that way and refused to help.

If l could rate this company 0 on stars l would. I paid for a sofa on Monday this week including express delivery to receive it today. I have had no contact from the company regarding my delivery time today or even this week. I have called three times to get this issue sorted and have been given excuses after excuses and our company doesn't work like that. They have offered no solutions and refuse to do weekend delivery and booked a delivery day for when l am not even in. They couldn't even pick up the phone or email to check with me first. Having read these awful reviews l think l have had a lucky escape. None of these are included on their website. I have contacted them to cancel my order and request a full refund including express delivery costs. Awful company call centres are based in the Philippines and apparently have no managers on site. Which l cannot believe

My daughter made a terrible mistake buying the Timber sectional from Daals.com without having fully absorbed the deception behind the return policy as it appears in the upfront statement "Return within 30 days", which appears two lines below "Free delivery on orders over $999". Daals.com makes this "Return'' statement knowing that the charge for return of any oversized item, such as a sofa (and who knows what else), will incur a $49 fee, a 10% restocking fee and an additional 25% fee, all before the buyer needs to shell out an unknown amount for the actual return shipping. The information on possible return shipping costs appears to be a closely held secret of Daals.com. You only learn the address of the nearest warehouse after you have sent Daals.com an email stating that you want to arrange a return. The FedEx quote I received for freight shipping back to the nearest warehouse in New Jersey (and this is from Seattle) is $1320, more than the $1099.99 cost of the sofa (before tax). This makes a return completely unrealistic, and you would have to be insane to even consider it. It is unbelievably unethical and dishonest of Daals.com to post "Return within 30 days" upfront without being completely above board, including openly declaring, without being prompted, that return of oversized items from the indicated zip code is not realistic and the buyer should be forced to check a box acknowledging that, if he or she proceeds with the purchase. Absent that, I conclude that Daals.com is interested only in moving merchandise and getting your money and the buyer be damned beyond that. I would bet that the return policy, such as it is, is a key feature of the Daals.com business model in the USA. If you are considering buying any oversized item that you have not actually touched or sat on, don't do and look elsewhere.

I received a table packaged in 2 boxes from daals.com. One of the tables was the wrong color. I contacted daals to try to get the correct color. They made me take several pictures and send them over email - pictures of the wrong item, pictures of the box. They finally sent a FedEx tracking number and the box was picked up. - At first, I had to wait until it was shipped to their location. - Now, I have to wait until the box is in their system. - Then I was emailed that "We will ensure to refund you as soon as it has been confirmed as returned on our system" (I'm looking for an exchange not a refund) - The latest update is "There is an internal issue within our warehouse which we are trying to investigate" This has "scam" written all over it. My card was charged over 3 weeks ago for over 800 and I have half a product. Any decent company would have just sent out the correct color box right away and would have dealt with the return.

Horrible quality furniture and even worse customer service! I tried posting a review on their website of a piece I bought that was of so low quality the top board broke during assembly. They would not offer a refund nor would they replace the broken part. They also did not post the review I made, they only post their 5 star reviews. Huge scam.

I cannot stress enough how much I regret purchasing from Daals.com. I bought a coffee table without checking reviews, and it turned out to be a huge mistake! The quality is absolutely horrible. It arrived with a noticeable scratch, and every time I clean it with a soft cloth and a bit of water, it leaves unsightly marks on the wood that won't come off. Do yourself a favor and avoid this site!

I purchased 1 living room furniture they shipped to me and then one week later they sent me the same other one and they charged me for it When I saw the email for the second order I emailed to cancel the mistake they did they refused and I end up with second one and they charged me for it I had to pay 150 for ups return and 50 bucks for restocking fees And it there mistake BEWARE SCAM COMPANY WILL NEVER PURCHASE ANYTHING FOR THEM ANYMORE and will tell all our friends and family about it.

I purchased a table for pre-order and then I decided to get a different item so I canceled my order before it shipped. Daals only has an email contact system so I emailed them. They missed my cancelation email and proceeded to ship it the next day. Now they are refusing to provide a full refund and charging me for a restocking fee that I'm not responsible for.