ComenityReviews of d.comenity.net

Used this card for a couple years and had no major problems. Then, I had a site decline the card despite using it there before without issue. I thought it was just bad luck. A couple weeks later, it happened again on a different website that also previously used the card without issue. That's when I realized something bad happened. After spending an entire hour on the phone, I finially get things cleared up. They locked my card due to a temporary authorization! AKA, those little transactions things like self serve machines use to verify your account is real. UPDATE: I messaged their fraud department and asked how a temporary authorization triggered this and why I wasn't notified. They totally avoided the first question, but they stated that their policy is to not notify people when their accounts get locked.

This company uses shady practices to trap consumers into revolving debt. Their entire goal is to not disclose key information about loans so that they can charge more later.

Wow! AAA travel must have sold our accounts to these people and we are suffering from the transaction. I will not use this AAA card for travel anymore. I have had problems logging into my account and unable to for the whole month of November 2024. Customer service is a bunch of people they hired to take phone calls from home to save money on overhead cost. Their higher up staff, that they call "supervisors" are just other people at their house taking calls as well. There is no technical person to help or anything! Customer service told me that " we did all we can do". I am still unable to see my transactions because I am unable to login.

The website is TERRIBLE!!! FRUSTRATING!! I have been unable to access the 2 accounts I have. I have written to both to complain about this company. The customer support was not helpful either. I was told I have to wait 10 days for any changes to take effect? 10 days? I did their survey and voiced my frustration. Until they FIX their web login, I do not recommend d.comenity.net site!!! for any business, who wishes to have customers.

I have AAA, so applied for their Visa card. Probably in July. They sent a beginning statement for $241, which I paid by check on August13. Never received another statement for the next month. Kept waiting for statement, never received. I called, they said it was probably my mail carrier. Confirmed my correct address. Waited some more, never received Statement. Recd call from Utah asking where my payment was for STATEMENT #2. Told service rep. that I was waiting for statement, and didn't even know where to send the payment, because by then I received THIRD Statement. The balance was high because I had not received SECOND statement. I'm 92 and my caretaker uses the card. I Want to see what they charged. I wanted to see the SECOND statement, which I have never gotten. They had my email address, but I received NOTHING from them by email. I was told to go online and I could find the charges. I tried to go online, could not get in, so was told the balance for Statement #THREE was due, which was quite a lot. I was locked out of their website re. online statement for TEN DAYS, so they said. I was told I could pay $100 a month. I pay my balance every month. Not interested in $100 a month which was suggested several times. I sent the very large payment, including LATE CHARGE and INTEREST on THIRD statement, which I received. The charges were close to $100. I Called a couple of days later. STILL NO STATEMENT #2, which I asked for several times. They gave me only the balance. I notice that some of the comments on this site, Trust Pilot, that Comenity bank tends to favor the people who pay $100 a month. Comenity has not yet provided me STATEMENT #2 YET. (From August), nor can I access the website. I received NO email or ANY INDICATION that they are going to provide this statement that they want me to pay for. A total blockade. OK, I sent the money. They say they have not received yet (10-3-24. I want to see what they are BILLING ME FOR, and they are bending over backwards not to supply me the STATEMENT. No email. No call, except wanting payment for STATEMENT #3. I tried to complain and got nowhere. They lock you out of the online site, for ten days, so they say. I am very, very disgusted and angry about the fact that I have never, to date, received the STATEMENT I am being billed for, charged late charges and interest for. It's like try to enter throught a brick wall to get the information I NEED and WANT. This was from AUGUST, due in September. it is now OCTOBER and NO STATEMENT. What's going on with these people. I have a good credit rating...I pay my bills, and on time. I am an unhappy camper about the treatment I have been given. I was promised STATEMENT #2. I have YET to see it.

They lied about the amount of time I had to pay my balance, then charged me $1900 in interest (on $1600) in 6 weeks. The service rep refused to remove the charges and hung up on me

They come up with all these scammy ways to charge you for nothing. Avoid if possible.

This bank is so unprofessional I paid my account in full. they said it was late an hour, so they charge me a late fee and didn't even notify me, so they kept charging me late fee on top of late fee with interest and every time I call, I get someone that barley speaks clear English. I have been a long time customer if you see I paid my balance off they right thing to do is call the customer and say hey you paid you balance an hour late and you have been charge a late fee of 44 dollars, but no this company doesn't value there customers they rather bank off of them but guess what I am not a customer no more, if you think about getting a card or an account from this place DONT TURN AROUND THESE PEOPLE ARE SCAM ARTEST THAT ONLY CARE ABOUT THERE POCKETS AND NOT THERE CUSTOMERS