Cymatics.fmReviews of cymatics.fm

Cymatics has good products and good prices, but their customer service is unresponsive. I placed an order 3 months ago that was supposed to include a gift card. It did not. I emailed them, but received no response. I messaged them on Facebook and Instagram, but still no response, even though Facebook has been updated regularly since I sent the message. This unresponsiveness negated all trust and made the experience unacceptable, hence the 1 star rating.

I love the variety and quality of their packs. Admittedly, there were also packs that I didn't like very much and by listening some older samples I noticed the quality was not so outstanding either , but as we all know, tastes are different and the company has developed very well. They always answered me very quickly and competently to inquiries. Even in the free packs, are some really cool things. Can't quite understand how the assessment can be so bad here. I really like trustpilot and have always trusted it, but here I'm happy to see the reviews only after I am a convinced customer. Of course, I can only tell you about my own experiences with the company and I think everyone has to make up their own minds about it. If others got no answers to their concerns, I can understand that this seems strange, but I can't share such experiences. I have already bought a lot of packs and plugins and am very satisfied with the price-performance ratio.

Garbage organization, largely responsible for the absolute cringefest mainstream EDM culture in America has become. Their samples have always been of dubious quality, likely ripped or stolen from other tracks. Their spamming tactics are completely over the top, and are arguably the innovators of headline clickbait phrases in this industry along the lines of "three simple tips to become the next marshmello!" and "producers will HATE you for knowing these five things!" With their use of phrases like "bruh" and "fam" in their emails it's clear they target impressionable 15 year old males who likely spend their downtime browsing 4chan and watching tucker carlson. Maybe by 2025 they will have figured out what skrillex was doing sound design wise in 2009... LOL. Avoid at all possible costs. The 5-star ratings here are obviously from their own employees too.

not responding to emails - worst customers support ever

Everyone writing bad reviews seems to have not unsubscribed to the sms and email notifications. If your computer won't run programs due to the source being unknown, that don't mean the files contain malware. I've only made one purchase and downloaded lite versions but there is nothing wrong with the source.

I purchased their infinity pack back in July of 2022. I’ve been waiting for its release for weeks and I was really excited for it. I even signed up to sms and email. They also did not put a price on it, but it was $297. They try to get you to drool over it for weeks and say that once it’s gone, it’s gone. When it was released, they said the first 200 people to purchase it gets a Gold USB. I didn’t want to miss out so even when I saw the price, I really hesitated. Gosh I wish I didn’t buy into it because I was one of the first 200 (I believe I was 126th or something, and I never received any USB. I should’ve sent them an email with a “hey where’s my USB?” But anyway, when I started downloading their files, two of them my antivirus won’t let me download. I thought “huh, that’s kinda sketchy”. There’s malware in their files and now I’m even more hesitant to unzip the files and let hell loose on my computer. This is a complete joke. A total waste of money. And an awful experience as a musician hoping for something good.

They don't respond to anything. I couldn't imgine giving a company my money who doesn't respond to customers... customer service is key.. youd think making 300k per release they would put some of that money back into the business and keep customers happy... but I've gotten the same experience as others here.. no response. Tried 3 avenues of contact. None worked

Couldn't recommand more. Their drums samples are sexy. Their one shots amazing. Their serum presets implacable. Their white noises and ambiant sound are stunning. Their plugins, amazing. Works as expected. I don't know for their synths, but otherwise it's amazing. Safe to buy and recommanded.