New C.
Good plan, poor individual consideration
I think this program will work for me. I've enjoyed all the information that goes with my plan. However, it doesn't seem that you really paid attention to my initial survey that was supposed to be used to create my individual plan. I clearly marked that I wanted to exercise through the weekdays, but the plan you sent me was heavy on the weekends. It seems as though I just got a canned plan, so that was disappointing. I requested a change of days and was told that that wasn't an option yet. I was told to complete my plan on the days that were convenient for me. That doesn't really seem like my individual needs were considered. I am, however, able to adapt my plan to my schedule without much problem. I just thought that was what I was paying your company to do.
Response from Cycling DietSep 1, 2021
Hello there! Thank you very much for sharing such honest feedback. We are very thrilled to see your determination to follow the cycling program, and we definitely care for it to be as flexible as possible. We are happy to say that we just launched the new update for our program to provide much more flexibility and a user-friendly interface, so the process of reaching your goals and tracking your progress would be easier and more pleasurable. Please do not hesitate to contact us via email at [email protected], if you have any questions, or need any assistance. Our customer care specialist will be happy to help and answer all your questions, so you could enjoy your cycling program! Best Wishes, Cycling Diet Team