Tom P.
Disappointing reliability
Set up.was straight forward. However, the app has been buggy. I have contacted the firm to request a full refund as I have only managed to complete one ride. Their website states they only give partial refunds which is atrocious. In order to cancel you have to.prove that the plan does not meet what the website says it will. Ridiculous. I have, however, sent images of the app showing it not working due to needing location services. They they switched on and therefore, I cannot understand why it worked one say and then wont 3 days later. It is strange why other apps such as Garmin connect and strava cannot be linked. They are much more reliable it seems, plus I could record using my watch as i would any other activity. I have also been unimpressed by not being able to see what the workout is ahead of time, so that I am unable to plan my days appropriately and rearrange the schedule if required. I have been trying to view what the second ride of my plan should be today, and as the location services problem has kicked in I cannot view any of the exercises or the length of the ride I should do. Not knowing the time frames for the exercise makes it unworkable to plan in to every day life. This makes it unworkable for busy family life. As the app did work on the first ride I am confused why it won't now. I have restarted my phone. No difference. I uninstalled and reinstalled the app. Same thing occurred... that is no location services are available. I also purchased the exercise plan without being able to see it first. It is typical exercises that I have lots of free access to elsewhere. Not really worth the money you charge. I at least want a full refund, not the partial one offered. UPDATE: I received a full refund. quickly too. I have just used Garmin Watch plan instead for now and discovered Training Peaks do free plans too. The beauty of Cycling.dietv would have been the food plan that went alongside it as well.
Response from Cycling DietJan 6, 2022
Hello Tom, Thank you very much for taking the time and sharing your concerns. We have forwarded your message to our product development team to investigate your mentioned issues so that they would be solved asap and wouldn't occur in the future. We would like to speak to you regarding this situation to get to the bottom of the issue and provide you with the best solution. We would highly appreciate your collaboration. We have requested your contact information via the Trustpilot platform. Please, provide us with your email, so we can locate your user and contact you. We are sure we can find the best fitting solution, so you can continuously enjoy the program and remain our valuable community member. We are looking forward to hearing from you. Respectfully, Cycling Diet Team