You can now buy your favorite Home and Office Décor from Cyburthur Stores which aims to bring you the best in Home and Office Improvement, Décor and furniture at the best prices ever.
Cyburthur Stores (cyburthur.com) has 98 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
cyburthur.com
Website
cyburthur.com
Category
Home Improvements
Location
Sarasota, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 65% of reviews.
Latest
Most recent review: April 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a headset on the 13th September, and it is currently the 1st October at the time of writing this review, and after many correspondence emails and messages through Twitter trying to get a hold of someone to figure out just when my order would finally be "processed" it received the same cut and paste response three times, from James and Abdul. I was finally told through Twitter that my ordered would be shipping out of the warehouse on the 29th, and I would be receiving a FedEx parcel code for it then, which I still have not received to this day
Response from Cyburthur StoresOct 14, 2021
We understand your frustration and concern with this and do take responsibility for falling short of our Standards.
We sincerely apologize for your predicament and experience and wish we could have served you better at the quality standards Cyburthur is known for.
Hoping we can rectify the situation with you in the near future.
CH
Christine
SCAMMERS!!!!!😡😡
SCAMMERS!!!!!
Guys be careful about this website they took my money $900 and never shipped my order or did I get a tracking numnber for my order and it’s getting to a month now.
Don’t buy from them.. I hope they get caught for this
Response from Cyburthur StoresSep 27, 2021
Hi there Christine.
Hope you and yours are well.
I am AbdulRaheem and I will be assisting you with this.
Please do note, that your Order for the PlayStation Gaming Cards was flagged as suspicious by our Order processing system. To help protect customers like yourself from online fraud and protect ourselves from Chargebacks, we will automatically cancel and put any high risk orders on hold.
An email requesting for more verification info about your payment details will be sent to you. If no information is received within 24 hours, the full payment will be refunded back to the original card.
Again, we take online fraud very seriously and to help create a safer shopping environment for all, we take preemptive steps including the above.
Anyway, concerning your order, the full payment was refunded on September 22nd. Refunds may take 3 - 5 business days to reflect back into your card.
You can contact your bank with the Acquirer Reference Number (ARN): 82305091266000007927583 to trace back your refund. You will need to have your billing address and more info as may be requested by your bank close by.
Please do accept my apologies for your inconvenience. As a tip, buying bulk digital codes will always seem fraudulent and be deemed high risk. I would recommend buying them in separate individual orders.
Thanks and best regards,
AbdulRaheem
VP - Customer Care and Success
Cyburthur Stores
CU
Customer
Order not dispatched even after a week of ETA
Dear Cyburthur,
I had ordered a chair from you on 21st August, and I was given the expected delivery to be 20 September. I got no mail giving any tracking details or even a confirmation that it had shipped. Okay, I understand, maybe something happened. Maybe, they should have informed me. No one did. I understand, maybe due to less staff in Covid. I sent a mail to support on September 19 about how I didn't receive any details yet and they replied that it was delayed. Okay, I understand. I asked if I could cancel the order as I really need a chair and I would prefer buying one at a higher price in a local shop now rather than waiting another month. You said no, I understand, maybe you already paid the seller and can't cancel. I asked for a new timeline. They said I could expect dispatch and tracking details by Friday (24th September). I am writing this review on Sunday, 26th September, a week past my original ETA, 2 days past my "postponed" dispatched date, still no dispatch mail, still no tracking details, sitting here with payment done in full, without having any chair a month and a week later.
Sincerely,
A Cyburthur Customer
Response from Cyburthur StoresSep 27, 2021
Hi there Kishan.
Abdul here from Cyburthur Stores. Firstly, I would to extend my sincere apologies for the extremely delayed order.
Your Gaming chair package was unfortunately delayed to reach out dispatch center. We process international orders for export and this takes a few days to a week. We will normally send out a proactive email indicating this stage to keep you in the loop. To top matters, we had a slight technical and system error that halted our order processing for two weeks. We posted this on our Statuspage here - https://status.cyburthur.com
However this error has since been resolved, as we mentioned in the email that was sent to all Customers whose order had not yet shipped as of Thursday.
Concerning your order, the warehouse team has not provided any ETA yet, but I will follow up to your tickets that you may have submitted. We are still having a ticket backlog and actively working against it.
Again, I am sincerely sorry for the delayed order. You will notice with other reviews, we strive to offer exceptional customer care and service, but we may sometimes fall short of our standards.
Best
AbdulRaheem
VP - Customer Care and Success
Cyburthur Stores
SO
Sofia
The beads are beautiful but they didn't…
The beads are beautiful but they didn't fit they were a very small hole my leather stands didn't fit but I am keeping them
Response from Cyburthur StoresSep 24, 2021
Hey Sofia.
Thank you so much for the honest review. I understand the beads that arrived were smaller? Let's fix that for you, you'll get replacement bigger sized beads on Wednesday.
They are 10mm in size, the one you got were 8mm so I believe they should fit.
Remember, for any help we are always an email away on [email protected]
AW
Angela W.
Great customer service
I was sent the wrong chair but customer service was quick to respond and send me the correct one. Communication was excellent and pleased with my chair.
Response from Cyburthur StoresSep 24, 2021
Glad we were able to get this fixed Angela.
We're here to help and ensure you get the value you pay for and the best service around. If you ever need help with anything else, we are an email away, [email protected]
Have a great Friday and weekend ahead.
Cheers
~ Abdul
AC
Audrey C.
Not bad BUT...
I bought this painting for my Mexican mother-in-law. I am painting it as a gift for her. I love how it is more of an easier level paint by number. There are many large areas to cover and the areas that are small are not tiny. However, I couldn't give this kit 5 stars for 2 large reasons. For one, the numbers and outlines should be a light gray, not black color. Because of this, you are forced to repaint every number at least twice. Also, the quality of the paint could be better. It easily streaks, again, requiring multiple coats of paint for each and every number. If these 2 issues could be fixed, I would purchase all my future PBN kits from Cyburthur!
Response from Cyburthur StoresSep 24, 2021
Howdy Audrey.
Thank you so much for your review. I am so sorry it didn't meet all your expectations.
I have sent over a replacement kit, well a different design that should have lighter outlines and better quality paint.
You should get it tomorrow. Let me know here [email protected] how you like the new kit.
Again, thank for the review and we'd love to keep on serving you better and better each time.
Cheers and have a lovely Friday and weekend ahead.
MB
Meryem B.
Very poor customer service
Very poor customer service
Response from Cyburthur StoresSep 22, 2021
Howdy Meryem.
We appreciate you airing your concern and review.
Please do note we had a slight backlog and order fulfillment delays as stated on our Status page (https://status.cyburthur.com). Anyway, we are now working against the backlog and hoping to get everything back on track as soon as possible.
Can you please create a new ticket for your Order. From my end, your Order shows up as delivered so I'd like to inquire more about your experience.
Anywho, I will follow up on you experience with the rest of my team to ensure you get the high level of service as all our other customers.
I again sincerely apologize for your predicament.
~ Abdul
CM
Christivie M.
Hello I bought a velvet love seat from…
Hello I bought a velvet love seat from August till now I don’t have any feedback. No email or messages. I’m too confused.
Response from Cyburthur StoresSep 22, 2021
Hi there Christivie.
I understand your frustration. We did have a slight backlog with sending out shipments but we are now fully actively working on clearing that up. One of our agents and happiness baristas will attend to any tickets you may have submitted. They are attending to tickets in the order they were received.
As for your Order, we will make sure it's headed your way as soon as possible.
Sorry again for this inconveniences. I will personally address this and look up your Order to push it up the queue.
We will work to resolve this and get you up to our quality standard and experiences.
Best
~ AbdulRaheem
