Cyburthur StoresReviews of cyburthur.com

Not so good w/ communication, but got the parts I ordered

As I live in South Africa, my order took longer than expected 1.5 months. I was regularly updated on its whereabouts, it arrived intact and also on time within the timeframe of delivery company.

I bought this painting for my Mexican mother-in-law. I am painting it as a gift for her. I love how it is more of an easier level paint by number. There are many large areas to cover and the areas that are small are not tiny. However, I couldn't give this kit 5 stars for 2 large reasons. For one, the numbers and outlines should be a light gray, not black color. Because of this, you are forced to repaint every number at least twice. Also, the quality of the paint could be better. It easily streaks, again, requiring multiple coats of paint for each and every number. If these 2 issues could be fixed, I would purchase all my future PBN kits from Cyburthur!

Responsive support

Unfortunately the item I wanted was no longer in stock, so I havent actually received anything from this site and cant speak about the quality of items (Which is the only reason I am giving this 4 stars instead of 5). However, the customer service I got from AbdulRaheem was amazing. He was very helpful and responsive when I was getting worried with no updates to my order status. Went above and beyond to talk to both the item seller and their billing department to make sure all possible options were met before realizing that the item I wanted had been discontinued. Easily got my refund and a giftcard to their site despite the fact that the problem was at no fault of their own. Knowing there is someone who takes the time to make sure I am genuinely getting the service and product I want will definitely have me coming back to this site if/when I need something in the future.