Cyberlab PC CleanerReviews of cyberlab.com

Response from Cyberlab PC CleanerSep 30, 2020

Aloha Warren, I totally agree with everything you said! Haha.... thanks for your awesome review, I really appreciate it! It was my pleasure helping you out and thanks for being a valued ZookaWare subscriber! We're here for you daily in the future! Oliver

Response from Cyberlab PC CleanerSep 29, 2020

Hi Rick, It was my pleasure helping you and I really appreciate your review! I enjoy helping out ZookaWare users in any way I can and it's always great to get such great feedback and reviews like you posted! Have an awesome week and we're here daily for you in the future! Oliver

Response from Cyberlab PC CleanerSep 16, 2020

Hi Nemesio, After reading your review I followed up on our email conversation from last week asking for a report from your computer so we can look into why the scan is starting slow. I thought when you said the new version is running faster everything was going great for you so I apologize that I didn't get this solved to your satisfaction. The scan normally starts immediately so we definitely want to find out why it's not on your computer. Please send me the report I mentioned in my email, I'll have engineering review this for you and see how we can make it run faster for you! Thanks for your review! Oliver

Response from Cyberlab PC CleanerSep 16, 2020

Hi Steven, Glad you're happy with ZookaWare and thanks for being a subscriber the last couple years! We appreciate you signing up your family too! Carl Haugen CEO ZookaWare

Response from Cyberlab PC CleanerSep 12, 2020

Hi John, thanks for being a ZookaWare subscriber since 2014! Since 2004 we sold our software for $29.95 for one computer and $10 for each additional computer per year. I decided to lower our pricing to $29.95 for 5 computers to offer more value to our customers at a lower price. When I decided to lower our pricing I never imagined this would result in anyone being upset or any bad reviews so I’m sorry for any frustration or lack of foresight on my part. Since the reseller you purchased your subscription through does not allow us to change the pricing on a subscription after you sign up (whether we raise or lower our pricing your yearly subscription fee remains set at the price you signed up at) we previously added 4 computers for free to your subscription before you ever contacted us. Your $39.95 subscription for 2 computers that you were paying yearly for since 2014 was upgraded to a 6 computer subscription for free in 2020! When you emailed our support department about this on September 1, 2020 we explained the addition of the 4 free computers to your subscription, the inability to change the subscription pricing through our reseller, we proactively offered to refund/cancel your existing 6 computer subscription so you could sign up at our $29.95 price for 5 computers if you preferred that option and responded to your email with all that great information within 13 minutes. I’m happy this lower pricing worked better for you as I see you decided to take advantage of our offer to refund/cancel your previous subscription which was completed and responded to on September 1, 2020 within 7 minutes of receiving your email requesting the refund/cancellation. I’m excited that you love our product and support so much that you purchased a new ZookaWare Pro subscription at our lowered $29.95 pricing for 5 computers on September 5, 2020 after confirming you received your refund to your credit card for your previous $39.95 yearly subscription. The entire ZookaWare team appreciates you continuing to be a valued ZookaWare subscriber since 2014! We’re here daily to quickly solve any question for you in the future! Carl Haugen CEO/Founder ZookaWare

Response from Cyberlab PC CleanerSep 12, 2020

Hi Tammy, thanks so much for being a subscriber since 2012 and for your 5 star review! The entire ZookaWare team thanks you for your continued support. We'll keep improving ZookaWare Pro for you with our updates every 2-4 weeks. Plus our awesome support team is here for you daily through email and live chat to quickly respond to your questions, comments or feedback! We look forward to serving you for another 8 years and more!!! Carl Haugen CEO ZookaWare

Response from Cyberlab PC CleanerSep 11, 2020

Hi Barry, thanks for your ZookaWare review! It was my pleasure helping you and we're here daily for you in the future! Oliver

Response from Cyberlab PC CleanerSep 10, 2020

Hi Doug, thanks for your 5 star ZookaWare review! We love that you've been a subscriber for so long and we look forward to providing you awesome software for the next 10 years! Carl Haugen