John
You tried to charge me 39.95 for my…
You tried to charge me 39.95 for my renewed subscription, when the current price was 29.95 I would not have caught the over charge if it was not for a glitch in the installation link. You online support rep was good and refunded the over charge and sent the correct link. Like you product, but get your billing straight.
Response from Cyberlab PC CleanerSep 12, 2020
Hi John, thanks for being a ZookaWare subscriber since 2014! Since 2004 we sold our software for $29.95 for one computer and $10 for each additional computer per year. I decided to lower our pricing to $29.95 for 5 computers to offer more value to our customers at a lower price. When I decided to lower our pricing I never imagined this would result in anyone being upset or any bad reviews so I’m sorry for any frustration or lack of foresight on my part. Since the reseller you purchased your subscription through does not allow us to change the pricing on a subscription after you sign up (whether we raise or lower our pricing your yearly subscription fee remains set at the price you signed up at) we previously added 4 computers for free to your subscription before you ever contacted us. Your $39.95 subscription for 2 computers that you were paying yearly for since 2014 was upgraded to a 6 computer subscription for free in 2020! When you emailed our support department about this on September 1, 2020 we explained the addition of the 4 free computers to your subscription, the inability to change the subscription pricing through our reseller, we proactively offered to refund/cancel your existing 6 computer subscription so you could sign up at our $29.95 price for 5 computers if you preferred that option and responded to your email with all that great information within 13 minutes. I’m happy this lower pricing worked better for you as I see you decided to take advantage of our offer to refund/cancel your previous subscription which was completed and responded to on September 1, 2020 within 7 minutes of receiving your email requesting the refund/cancellation. I’m excited that you love our product and support so much that you purchased a new ZookaWare Pro subscription at our lowered $29.95 pricing for 5 computers on September 5, 2020 after confirming you received your refund to your credit card for your previous $39.95 yearly subscription. The entire ZookaWare team appreciates you continuing to be a valued ZookaWare subscriber since 2014! We’re here daily to quickly solve any question for you in the future! Carl Haugen CEO/Founder ZookaWare