Cyberlab PC CleanerReviews of cyberlab.com

Response from Cyberlab PC CleanerDec 24, 2020

Hi Joseph, I agree with you, ZookaWare does not start up fast enough and the ZookaWare Pro spyware scan is not fast enough. We’re planning to release speed improvements in the first or second software release of 2021. I believe all other features are running as fast or faster than all our competitors, but please let me know if that’s not your experience. The spyware scan in ZookaWare Pro can take a while to run depending partly on your computer and the number of files, folders and everything else on it, but you can automate the scan entirely in ZookaWare Pro’s Scheduler so you’re not sitting around waiting for it to finish. I just responded to your recent support email requesting a few more details from you to make sure we address your specific concerns about how fast ZookaWare runs on your computer in our upcoming releases. I really appreciate your valuable feedback, review and I look forward to getting more info from you to make ZookaWare faster! Carl Haugen CEO ZookaWare

Response from Cyberlab PC CleanerOct 15, 2020

Hi Roy Danny, thanks so much for your review and continuing to be a ZookaWare Pro subscriber! We appreciate your support and are here daily to help you! Oliver

Response from Cyberlab PC CleanerSep 16, 2020

Hi Nemesio, After reading your review I followed up on our email conversation from last week asking for a report from your computer so we can look into why the scan is starting slow. I thought when you said the new version is running faster everything was going great for you so I apologize that I didn't get this solved to your satisfaction. The scan normally starts immediately so we definitely want to find out why it's not on your computer. Please send me the report I mentioned in my email, I'll have engineering review this for you and see how we can make it run faster for you! Thanks for your review! Oliver

Response from Cyberlab PC CleanerAug 17, 2020

Hi Rick, thanks so much for your review and being a ZookaWare Pro subscriber! We'd love to hear what part of ZookaWare is running too slow for you and improve it! Please contact us on chat at our support center https://support.zookaware.com or email us at [email protected] and let us know how we can make ZookaWare faster for you! If you prefer we can remotely access your computer and help diagnose any issue with ZookaWare Pro for free. Lets get it running faster for you!!

Response from Cyberlab PC CleanerAug 15, 2020

Hi Michael, thanks for being a new ZookaWare Pro subscriber! We release new software versions every 2-4 weeks with bug fixes, improvements and new features. We're improving our new support center and response times (usual reply time is under 30 minutes last week). We're redesigning our website and blog soon. We're working relentlessly to earn your fifth star. I'm confident we will someday! Thanks so much for your awesome review and being a ZookaWare Pro subscriber!

Response from Cyberlab PC CleanerJul 24, 2020

Hi Bill, thanks for your review and glad I could help you out! We're here daily for you in the future! Oliver